Sunrise GmbH
Customer Service Partner Manager(m/w/x)
Full-timeOn-siteExperienced
Zürich
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SUSunrise GmbH
Frontline Operation Manager(m/w/x)
Zürich
Full-timeOn-siteExperienced
Nejo AI Summary
Operational management for multiple sites in the telecom industry, driving process improvements and capacity delivery. Previous Operational Contact Centre Management and Outsourcing/Service Partner Management experience required. Focus on team collaboration and operational efficiency.
Requirements
- Previous Operational Contact Centre Management and Outsourcing/Service Partner Management experience
- Experience in similar Telecom industry role
- Successful track record in quality, efficiency, and KPI delivery
- Strong stakeholder management skills
- Leadership, team/partner influencing, and excellent decision-making skills
- Excellent communication and reporting skills
Tasks
- Lead operational management for sites
- Drive process improvements based on site insights
- Ensure all KPIs are met
- Foster seamless team collaboration
- Manage capacity delivery
- Manage change initiatives
- Manage contracts
- Conduct daily, weekly, and monthly performance reviews
- Monitor action plans
- Conduct invoice orientations
- Ensure clear communication channels
- Develop engagement models between HQ and site teams
- Implement new business activities
- Implement operational change programs
- Consider partner service agreement elements
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- german – Business Fluent
- english – Business Fluent
- french – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSunrise GmbH
Frontline Operation Manager(m/w/x)
Zürich
Full-timeOn-siteExperienced
Nejo AI Summary
Operational management for multiple sites in the telecom industry, driving process improvements and capacity delivery. Previous Operational Contact Centre Management and Outsourcing/Service Partner Management experience required. Focus on team collaboration and operational efficiency.
Requirements
- Previous Operational Contact Centre Management and Outsourcing/Service Partner Management experience
- Experience in similar Telecom industry role
- Successful track record in quality, efficiency, and KPI delivery
- Strong stakeholder management skills
- Leadership, team/partner influencing, and excellent decision-making skills
- Excellent communication and reporting skills
Tasks
- Lead operational management for sites
- Drive process improvements based on site insights
- Ensure all KPIs are met
- Foster seamless team collaboration
- Manage capacity delivery
- Manage change initiatives
- Manage contracts
- Conduct daily, weekly, and monthly performance reviews
- Monitor action plans
- Conduct invoice orientations
- Ensure clear communication channels
- Develop engagement models between HQ and site teams
- Implement new business activities
- Implement operational change programs
- Consider partner service agreement elements
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- german – Business Fluent
- english – Business Fluent
- french – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Telecommunications
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
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