Sunrise GmbH
Partner Manager(m/w/x)
Full-timeOn-siteExperienced
Glattpark, Zürich
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SUSunrise GmbH
Customer Service Partner Manager(m/w/x)
Zürich
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Overseeing contact center operations for telecommunications Flanker Brands, managing 50-100 FTEs at a services provider. 3-5 years in partner or account management required, with telecommunications services understanding. Driving Care-to-Sales initiatives for performance growth.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3–5 years of experience in partner or account management
- Strong understanding of telecommunications services
- Solid analytical skills
- Experience in data analysis, market research, CRM tools, and partnership management systems
- Excellent communication and interpersonal skills
- Strong negotiation and conflict resolution capabilities
- Strong time management skills
- Excellent proficiency in German and English
- French/Italian language skills are a plus
Tasks
- Oversee contact center operations for Flanker Brands
- Manage capacity planning and delivery for service partners
- Ensure operational performance for approximately 50–100 FTEs
- Achieve core quality and customer satisfaction KPIs
- Lead Care-to-Sales initiatives to drive sales performance
- Manage commercial and contractual relationships with partners
- Negotiate prices and define SLAs with outsourcing partners
- Implement operational process improvements using digital and AI
- Support management of a multi-million-CHF OPEX budget
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSunrise GmbH
Customer Service Partner Manager(m/w/x)
Zürich
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Overseeing contact center operations for telecommunications Flanker Brands, managing 50-100 FTEs at a services provider. 3-5 years in partner or account management required, with telecommunications services understanding. Driving Care-to-Sales initiatives for performance growth.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3–5 years of experience in partner or account management
- Strong understanding of telecommunications services
- Solid analytical skills
- Experience in data analysis, market research, CRM tools, and partnership management systems
- Excellent communication and interpersonal skills
- Strong negotiation and conflict resolution capabilities
- Strong time management skills
- Excellent proficiency in German and English
- French/Italian language skills are a plus
Tasks
- Oversee contact center operations for Flanker Brands
- Manage capacity planning and delivery for service partners
- Ensure operational performance for approximately 50–100 FTEs
- Achieve core quality and customer satisfaction KPIs
- Lead Care-to-Sales initiatives to drive sales performance
- Manage commercial and contractual relationships with partners
- Negotiate prices and define SLAs with outsourcing partners
- Implement operational process improvements using digital and AI
- Support management of a multi-million-CHF OPEX budget
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Other
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
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