Green Datacenter AG
Customer Success Manager / Datacenter(m/w/x)
Full-timeOn-siteSenior
Lupfig, Dielsdorf
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Managing daily service delivery for B2B enterprise accounts in telecommunications/IT. Strong customer-facing skills and a customer-first mindset required. Equal pay certification, Swiss LGBTI label.
Requirements
- Solid knowledge of telecommunications/IT industry
- Proven experience as Customer Service Manager in B2B
- Management of large enterprise accounts
- Strong customer-facing skills
- Clear customer-first mindset
- Proactive, solution-oriented approach
- Strong troubleshooting abilities
- Strong problem-solving abilities
- Excellent multitasking skills
- Excellent organizational skills
- Strong networking capabilities
- ITIL certification (advantageous)
- Excellent written communication in German
- Excellent verbal communication in German
- Excellent written communication in English
- Excellent verbal communication in English
- Tailor communication from technical to C-level
Tasks
- Manage daily service delivery according to contract terms
- Serve as primary point of contact for customers
- Maintain high standards of customer service
- Develop and sustain long-term customer relationships
- Own and resolve customer issues promptly
- Drive customer satisfaction and engagement
- Define and implement service procedures and policies
- Continuously improve service standards using ITIL
- Monitor and report on service performance
- Ensure SLA compliance and reporting
- Collaborate with cross-functional teams
- Lead Continuous Service Improvement initiatives
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Equal pay for work of equal value certification
Other Benefits
- Swiss LGBTI label
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Full-timeOn-siteSeniorLupfig, Dielsdorf
Managing daily service delivery for B2B enterprise accounts in telecommunications/IT. Strong customer-facing skills and a customer-first mindset required. Equal pay certification, Swiss LGBTI label.
Requirements
- Solid knowledge of telecommunications/IT industry
- Proven experience as Customer Service Manager in B2B
- Management of large enterprise accounts
- Strong customer-facing skills
- Clear customer-first mindset
- Proactive, solution-oriented approach
- Strong troubleshooting abilities
- Strong problem-solving abilities
- Excellent multitasking skills
- Excellent organizational skills
- Strong networking capabilities
- ITIL certification (advantageous)
- Excellent written communication in German
- Excellent verbal communication in German
- Excellent written communication in English
- Excellent verbal communication in English
- Tailor communication from technical to C-level
Tasks
- Manage daily service delivery according to contract terms
- Serve as primary point of contact for customers
- Maintain high standards of customer service
- Develop and sustain long-term customer relationships
- Own and resolve customer issues promptly
- Drive customer satisfaction and engagement
- Define and implement service procedures and policies
- Continuously improve service standards using ITIL
- Monitor and report on service performance
- Ensure SLA compliance and reporting
- Collaborate with cross-functional teams
- Lead Continuous Service Improvement initiatives
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Equal pay for work of equal value certification
Other Benefits
- Swiss LGBTI label
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Other
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Not a perfect match?
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