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Expert in Customer Service and Logistics(m/w/x)
Description
In this role, you will lead a dedicated team in scheduling and customer service, ensuring efficient logistics and exceptional customer satisfaction. Your focus will be on optimizing processes, driving digitalization, and coordinating seamlessly across departments.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Degree or many years of experience in supply chain, logistics, business administration, or comparable field
- •Experience in the agricultural sector or agricultural market
- •In-depth knowledge of logistics services, customer and sales support
- •Initial management experience
- •Very good stakeholder management
- •Confident use of SAP, Salesforce, and common IT programs
- •High IT affinity
- •Very good German and English skills
- •Class B driver's license and willingness to travel (approx. 5–10% internationally)
Education
Work Experience
approx. 4 - 6 years
Tasks
- •Lead and develop the scheduling and customer service team
- •Coordinate closely with sales, production, and international logistics
- •Ensure on-time deliveries and optimal stock levels
- •Optimize and digitize the logistics and supply chain system
- •Define and implement logistics goals, guidelines, and processes
- •Coordinate between IT, logistics, and sales for process integration
- •Manage all after-sales processes, including invoicing
- •Support strategic customer issues directly
- •Manage orders in Salesforce and SAP
- •Promote synergies between different cultures and systems
- •Maintain and optimize customer data in Salesforce
- •Oversee an efficient customer hotline
- •Manage professional and solution-oriented complaint handling
Tools & Technologies
Languages
German – Business Fluent
English – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Mobile working option
Learning & Development
- •Professional development
- KWS Austria Saat GmbHFull-timeWith HomeofficeSeniorfrom 2,038 / monthWien, Absdorf
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Expert in Customer Service and Logistics(m/w/x)
The AI Job Search Engine
Description
In this role, you will lead a dedicated team in scheduling and customer service, ensuring efficient logistics and exceptional customer satisfaction. Your focus will be on optimizing processes, driving digitalization, and coordinating seamlessly across departments.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Degree or many years of experience in supply chain, logistics, business administration, or comparable field
- •Experience in the agricultural sector or agricultural market
- •In-depth knowledge of logistics services, customer and sales support
- •Initial management experience
- •Very good stakeholder management
- •Confident use of SAP, Salesforce, and common IT programs
- •High IT affinity
- •Very good German and English skills
- •Class B driver's license and willingness to travel (approx. 5–10% internationally)
Education
Work Experience
approx. 4 - 6 years
Tasks
- •Lead and develop the scheduling and customer service team
- •Coordinate closely with sales, production, and international logistics
- •Ensure on-time deliveries and optimal stock levels
- •Optimize and digitize the logistics and supply chain system
- •Define and implement logistics goals, guidelines, and processes
- •Coordinate between IT, logistics, and sales for process integration
- •Manage all after-sales processes, including invoicing
- •Support strategic customer issues directly
- •Manage orders in Salesforce and SAP
- •Promote synergies between different cultures and systems
- •Maintain and optimize customer data in Salesforce
- •Oversee an efficient customer hotline
- •Manage professional and solution-oriented complaint handling
Tools & Technologies
Languages
German – Business Fluent
English – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Mobile working option
Learning & Development
- •Professional development
About the Company
KWS Austria Saat GmbH
Industry
Agriculture
Description
The company is one of the world’s leading plant breeding companies, focusing on the production and sale of seed for various crops.
- KWS Austria Saat GmbH
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