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KW
KWS Austria Saat GmbH
last mo.

Expert in Customer Service and Logistics(m/w/x)

Wien, Absdorf, St. Pölten
Full-timeWith Home OfficeSenior

Description

In this role, you will lead a dedicated team in scheduling and customer service, ensuring efficient logistics and exceptional customer satisfaction. Your focus will be on optimizing processes, driving digitalization, and coordinating seamlessly across departments.

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Requirements

  • •Degree or many years of experience in supply chain, logistics, business administration, or comparable field
  • •Experience in the agricultural sector or agricultural market
  • •In-depth knowledge of logistics services, customer and sales support
  • •Initial management experience
  • •Very good stakeholder management
  • •Confident use of SAP, Salesforce, and common IT programs
  • •High IT affinity
  • •Very good German and English skills
  • •Class B driver's license and willingness to travel (approx. 5–10% internationally)

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead and develop the scheduling and customer service team
  • •Coordinate closely with sales, production, and international logistics
  • •Ensure on-time deliveries and optimal stock levels
  • •Optimize and digitize the logistics and supply chain system
  • •Define and implement logistics goals, guidelines, and processes
  • •Coordinate between IT, logistics, and sales for process integration
  • •Manage all after-sales processes, including invoicing
  • •Support strategic customer issues directly
  • •Manage orders in Salesforce and SAP
  • •Promote synergies between different cultures and systems
  • •Maintain and optimize customer data in Salesforce
  • •Oversee an efficient customer hotline
  • •Manage professional and solution-oriented complaint handling

Tools & Technologies

SAPSalesforce

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working hours
  • •Mobile working option

Learning & Development

  • •Professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KWS Austria Saat GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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