AVILOO GmbH
Team Lead Customer Success and AfterSales(m/w/x)
Full-timeOn-siteSenior
Wiener Neudorf
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PLplancraft
Customer Success Manager Austria(m/w/x)
Wien
Full-timeOn-siteExperienced
Nejo AI Summary
Primary contact for AI/Voice-First software, proactively supporting craftsmen. C2 German and B2/C1 English skills required. 3 major team events, 2 monthly casual events.
Tasks
- Own the customer portfolio for your country.
- Act as the primary customer contact.
- Guide customer onboarding, implementation, and training.
- Support customers across all channels.
- Resolve customer questions and issues.
- Build strong customer relationships.
- Proactively monitor customer adoption.
- Monitor customer satisfaction.
- Identify potential customer risks.
- Utilize customer data and insights.
- Prioritize actions for customer retention.
- Coordinate with Product, Sales, and internal teams.
- Resolve customer escalations.
- Share customer feedback internally.
- Share market insights internally.
- Support customer renewals.
- Identify customer expansion opportunities.
- Contribute to scalable processes.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Team Events
- 3 major team events
- 2 monthly casual events
Informal Culture
- Strong recognition culture
- Flat hierarchies
- High-trust environment
- Strong feedback culture
- International work environment
Additional Allowances
- Personal learning budget
- Monthly flex allowance
Learning & Development
- Targeted enablement formats
Modern Equipment
- AI-enabled tools and processes
- Individual ChatGPT+ license
- MacBook
- Premium over-ear headphones
Flexible Working
- Flexible office attendance
Workation & Sabbatical
- Working abroad stays
More Vacation Days
- 30 vacation days
- December 24th off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of plancraft and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PLplancraft
Customer Success Manager Austria(m/w/x)
Wien
Full-timeOn-siteExperienced
Nejo AI Summary
Primary contact for AI/Voice-First software, proactively supporting craftsmen. C2 German and B2/C1 English skills required. 3 major team events, 2 monthly casual events.
Tasks
- Own the customer portfolio for your country.
- Act as the primary customer contact.
- Guide customer onboarding, implementation, and training.
- Support customers across all channels.
- Resolve customer questions and issues.
- Build strong customer relationships.
- Proactively monitor customer adoption.
- Monitor customer satisfaction.
- Identify potential customer risks.
- Utilize customer data and insights.
- Prioritize actions for customer retention.
- Coordinate with Product, Sales, and internal teams.
- Resolve customer escalations.
- Share customer feedback internally.
- Share market insights internally.
- Support customer renewals.
- Identify customer expansion opportunities.
- Contribute to scalable processes.
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Benefits
Team Events
- 3 major team events
- 2 monthly casual events
Informal Culture
- Strong recognition culture
- Flat hierarchies
- High-trust environment
- Strong feedback culture
- International work environment
Additional Allowances
- Personal learning budget
- Monthly flex allowance
Learning & Development
- Targeted enablement formats
Modern Equipment
- AI-enabled tools and processes
- Individual ChatGPT+ license
- MacBook
- Premium over-ear headphones
Flexible Working
- Flexible office attendance
Workation & Sabbatical
- Working abroad stays
More Vacation Days
- 30 vacation days
- December 24th off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of plancraft and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
plancraft
Industry
IT
Description
Das Unternehmen entwickelt AI- und Voice-First Software, um Handwerkern und Handwerksbetrieben mehr Raum zu schaffen.
Not a perfect match?
- AVILOO GmbH
Team Lead Customer Success and AfterSales(m/w/x)
Full-timeOn-siteSeniorWiener Neudorf - Ayvens
Customer Service Mitarbeiter(m/w/x)
Full-timeOn-siteJuniorWienfrom 2,500 / month - ALDAT ALD Automotive Fuhrparkmanagement und Leasing GmbH
Mitarbeiter*in im Customer Service(m/w/x)
Full-timeOn-siteJuniorWienfrom 2,500 / month - LPAT LeasePlan Österreich Fuhrparkmanagement GmbH
Customer Service Coordinator(m/w/x)
Full-timeOn-siteJuniorWienfrom 2,500 / month - Roche Austria GmbH
Customer Service Specialist(m/w/x)
Full-timeOn-siteNot specifiedWienfrom 50,000 / year