Genesys Cloud Services Germany GmbH
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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AVAvomind
Customer Success Consultant(m/w/x)
München
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Coaching German firms on GenAI platform adoption and enablement. Practical GenAI exposure and strong communication skills required. On-site work in Munich, startup environment.
Requirements
- Native German speaker
- Willingness to work on-site in Munich
- Customer-facing, consultative experience (2+ years) in startup or fast-paced environments
- Practical exposure to GenAI
- Strong communicator translating GenAI concepts to business value
- Ability to own customer adoption and success outcomes
- Comfortable collaborating with Product
- Prior experience enabling German enterprises on SaaS/AI/data products
- Designed or ran enablement programs, onboarding playbooks, or change-management initiatives
- Familiar with GenAI adoption topics
- Bachelor or Master from Munich based Universities
Tasks
- Coach customers on GenAI platform usage
- Enable customer teams with GenAI
- Run GenAI workshops and training
- Conduct GenAI best-practice clinics
- Plan customer onboarding programs
- Execute structured onboarding programs
- Align stakeholders during onboarding
- Prioritize GenAI use cases
- Define success criteria with customers
- Set milestones with customers
- Define value KPIs with customers
- Track customer adoption and outcomes
- Ensure business impact for customers
- Support customer internal adoption
- Develop customer adoption communications
- Create customer training materials
- Implement customer champion programs
- Identify GenAI expansion opportunities
- Discover new GenAI use cases
- Scale GenAI usage across departments
- Capture customer needs and pain points
- Gather customer feature requests
- Relay customer feedback to Product
- Produce customer-facing enablement materials
- Create customer guides and playbooks
- Develop customer FAQs
- Prepare workshop decks for customers
- Collaborate with Sales teams
- Collaborate with Product teams
- Collaborate with Marketing teams
- Collaborate with global tech teams
- Represent GenAI platform in forums
- Present at customer webinars
- Speak at industry events
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- GenAI
- SaaS
- AI
- data products
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avomind and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AVAvomind
Customer Success Consultant(m/w/x)
München
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Coaching German firms on GenAI platform adoption and enablement. Practical GenAI exposure and strong communication skills required. On-site work in Munich, startup environment.
Requirements
- Native German speaker
- Willingness to work on-site in Munich
- Customer-facing, consultative experience (2+ years) in startup or fast-paced environments
- Practical exposure to GenAI
- Strong communicator translating GenAI concepts to business value
- Ability to own customer adoption and success outcomes
- Comfortable collaborating with Product
- Prior experience enabling German enterprises on SaaS/AI/data products
- Designed or ran enablement programs, onboarding playbooks, or change-management initiatives
- Familiar with GenAI adoption topics
- Bachelor or Master from Munich based Universities
Tasks
- Coach customers on GenAI platform usage
- Enable customer teams with GenAI
- Run GenAI workshops and training
- Conduct GenAI best-practice clinics
- Plan customer onboarding programs
- Execute structured onboarding programs
- Align stakeholders during onboarding
- Prioritize GenAI use cases
- Define success criteria with customers
- Set milestones with customers
- Define value KPIs with customers
- Track customer adoption and outcomes
- Ensure business impact for customers
- Support customer internal adoption
- Develop customer adoption communications
- Create customer training materials
- Implement customer champion programs
- Identify GenAI expansion opportunities
- Discover new GenAI use cases
- Scale GenAI usage across departments
- Capture customer needs and pain points
- Gather customer feature requests
- Relay customer feedback to Product
- Produce customer-facing enablement materials
- Create customer guides and playbooks
- Develop customer FAQs
- Prepare workshop decks for customers
- Collaborate with Sales teams
- Collaborate with Product teams
- Collaborate with Marketing teams
- Collaborate with global tech teams
- Represent GenAI platform in forums
- Present at customer webinars
- Speak at industry events
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
Tools & Technologies
- GenAI
- SaaS
- AI
- data products
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avomind and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Avomind
Industry
IT
Description
Avomind is the largest network of orthodontic clinics in Europe, revolutionizing invisible orthodontics with digital processes and cutting-edge technology.
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