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Customer Success Executive(m/w/x)
Driving AI-enhanced platform adoption for enterprise clients. C-level engagement and strategic account management skills required. Focus on post-sales transformation and integrated strategies.
Requirements
- AI integration for work process enhancement
- Enterprise SaaS transformation leadership
- C-level engagement and relationship management
- 10+ years management consulting leadership
- Strategic account management success
- Business acumen and problem-solving
- Cross-functional leadership and stakeholder management
- Adaptability and change management
- Operational and execution excellence
- Clear communication and collaboration skills
- Customer-centric mindset and value delivery
- C-level German language skills
- C-level English language skills
- Thrives in high-impact environments
- Guides enterprise customers through digital transformation
Tasks
- Lead post-sales transformation
- Align ServiceNow offerings with customer goals
- Foster strong relationships with C-Level executives
- Partner with Account Executives for integrated strategies
- Leverage resources for customer success
- Identify and mitigate potential risks
- Develop strategies to overcome challenges
- Guide Customer Success team on KPIs
- Focus on adoption, technical health, renewals, and customer satisfaction
- Drive new revenue opportunities
- Build relationships with ServiceNow leaders
- Incorporate customer feedback for improvement
- Align business transformation with organizational goals
- Drive innovative solutions for customers
- Foster a culture of agility and risk-taking
- Set clear success metrics with customers
- Regularly review progress and refine plans
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
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Customer Success Executive(m/w/x)
Driving AI-enhanced platform adoption for enterprise clients. C-level engagement and strategic account management skills required. Focus on post-sales transformation and integrated strategies.
Requirements
- AI integration for work process enhancement
- Enterprise SaaS transformation leadership
- C-level engagement and relationship management
- 10+ years management consulting leadership
- Strategic account management success
- Business acumen and problem-solving
- Cross-functional leadership and stakeholder management
- Adaptability and change management
- Operational and execution excellence
- Clear communication and collaboration skills
- Customer-centric mindset and value delivery
- C-level German language skills
- C-level English language skills
- Thrives in high-impact environments
- Guides enterprise customers through digital transformation
Tasks
- Lead post-sales transformation
- Align ServiceNow offerings with customer goals
- Foster strong relationships with C-Level executives
- Partner with Account Executives for integrated strategies
- Leverage resources for customer success
- Identify and mitigate potential risks
- Develop strategies to overcome challenges
- Guide Customer Success team on KPIs
- Focus on adoption, technical health, renewals, and customer satisfaction
- Drive new revenue opportunities
- Build relationships with ServiceNow leaders
- Incorporate customer feedback for improvement
- Align business transformation with organizational goals
- Drive innovative solutions for customers
- Foster a culture of agility and risk-taking
- Set clear success metrics with customers
- Regularly review progress and refine plans
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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