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SEServiceNow

Customer Success Executive(m/w/x)

München
Full-timeOn-siteSenior
AI/ML

Driving AI-enhanced platform adoption for enterprise clients. C-level engagement and strategic account management skills required. Focus on post-sales transformation and integrated strategies.

Requirements

  • AI integration for work process enhancement
  • Enterprise SaaS transformation leadership
  • C-level engagement and relationship management
  • 10+ years management consulting leadership
  • Strategic account management success
  • Business acumen and problem-solving
  • Cross-functional leadership and stakeholder management
  • Adaptability and change management
  • Operational and execution excellence
  • Clear communication and collaboration skills
  • Customer-centric mindset and value delivery
  • C-level German language skills
  • C-level English language skills
  • Thrives in high-impact environments
  • Guides enterprise customers through digital transformation

Tasks

  • Lead post-sales transformation
  • Align ServiceNow offerings with customer goals
  • Foster strong relationships with C-Level executives
  • Partner with Account Executives for integrated strategies
  • Leverage resources for customer success
  • Identify and mitigate potential risks
  • Develop strategies to overcome challenges
  • Guide Customer Success team on KPIs
  • Focus on adoption, technical health, renewals, and customer satisfaction
  • Drive new revenue opportunities
  • Build relationships with ServiceNow leaders
  • Incorporate customer feedback for improvement
  • Align business transformation with organizational goals
  • Drive innovative solutions for customers
  • Foster a culture of agility and risk-taking
  • Set clear success metrics with customers
  • Regularly review progress and refine plans

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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