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Tractive
3mo ago

Customer Service Team Lead(m/w/x)

Pasching
Full-timeOn-siteExperienced

Description

As a Customer Service Team Lead, you will guide a dedicated team in delivering outstanding customer support while developing strategies to boost satisfaction. This role involves training, performance analysis, and fostering a culture of continuous improvement.

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Requirements

  • •3+ years of experience in a leadership role
  • •Experience in contact centers and managing multilingual teams
  • •Strong problem-solving skills
  • •Exceptional communication skills
  • •Customer-first mindset with a proven track record
  • •Valid Austrian work permit
  • •Willingness to take ownership of a team and projects
  • •Passion for people management and mentorship
  • •Ability to see the big picture and focus on details

Work Experience

3 years

Tasks

  • •Manage and mentor a team of Customer Experience Specialists
  • •Develop strategies to enhance customer satisfaction and retention
  • •Foster effective internal communication within the team
  • •Conduct regular training sessions for customer support agents
  • •Contribute to Net Promoter Score initiatives
  • •Oversee onboarding for new agents with a focus on technical training
  • •Monitor and analyze performance metrics for service quality
  • •Ensure the team has access to necessary tools and training
  • •Introduce fresh ideas to improve processes
  • •Pursue personal and professional growth through workshops

Languages

English – Business Fluent

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