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BLBlack Diamond Equipment Europe GmbH

Customer Service Representative(m/w/x)

Innsbruck
Full-timeWith Home OfficeJunior

After-sales support and order processing for a growing e-commerce platform. Strong communication and problem-solving skills required. Hybrid work, flexible hours, and team events.

Requirements

  • Strong communication skills
  • Proactive, hands-on mindset
  • Service-first attitude
  • Enjoyment in helping others
  • Calmness under pressure
  • Flexibility during busy periods
  • Reliable working style
  • Detail-oriented working style
  • Confidence with Excel
  • Confidence with Outlook
  • ERP experience (bonus)
  • Previous customer service experience
  • Previous similar role experience
  • Connection to outdoor or sports world (not required)

Tasks

  • Provide professional after-sales support
  • Respond quickly to customer inquiries
  • Resolve customer issues effectively
  • Support smooth order processing
  • Ensure on-time delivery
  • Support internal sales team
  • Assist external sales agents
  • Manage order books
  • Update master data
  • Support B2B portal
  • Update account status
  • Build strong customer relationships
  • Communicate confidently in multiple languages
  • Adapt communication to different business cultures

Work Experience

  • 1 - 2 years

Education

  • Compulsory education

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • Excel
  • Outlook
  • ERP

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid work model

Corporate Discounts

  • Employee discounts

Team Events

  • Team events

Mental Health Support

  • Mental well-being support

Informal Culture

  • No dress code
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Black Diamond Equipment Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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