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Customer Service Business Product Owner(m/w/x)
Driving customer service product strategy, translating global marketing strategies into user stories within an Agile Release Train for healthcare access. 5+ years Pharma/Biotech industry experience and international technology transformations required. Focus on AI and automation opportunities for marketing capabilities.
Requirements
- VACC leadership in decentralized environments
- Synthesis of complex technical topics
- 5+ years Pharma/Biotech industry experience
- Expertise in Marketing Strategy domains
- 5+ years international technology transformations
- Product Owner experience in SAFe
- Experience in DevOps environments
- Experience with CRM and Marketing Automation
- Expertise in Lean methodologies
- Exceptional English communication skills
- Ability to facilitate difficult conversations
- University degree, ideally MBA
- Ability to travel globally
Tasks
- Translate global marketing strategies into user stories
- Prioritize backlogs to drive enterprise value
- Serve as the primary business expert within the Agile Release Train
- Collaborate with IT and external vendors for product delivery
- Identify AI and automation opportunities for marketing capabilities
- Design end-to-end processes and standard operating procedures
- Manage global product roll-outs and training sessions
- Track and analyze product performance through KPIs
- Align with Solution Owners to ensure ecosystem integration
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAFe
- DevOps
- CRM
- Salesforce Marketing Cloud
- Adobe
- Veeva
- Six Sigma
- Kaizen
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Customer Service Business Product Owner(m/w/x)
Driving customer service product strategy, translating global marketing strategies into user stories within an Agile Release Train for healthcare access. 5+ years Pharma/Biotech industry experience and international technology transformations required. Focus on AI and automation opportunities for marketing capabilities.
Requirements
- VACC leadership in decentralized environments
- Synthesis of complex technical topics
- 5+ years Pharma/Biotech industry experience
- Expertise in Marketing Strategy domains
- 5+ years international technology transformations
- Product Owner experience in SAFe
- Experience in DevOps environments
- Experience with CRM and Marketing Automation
- Expertise in Lean methodologies
- Exceptional English communication skills
- Ability to facilitate difficult conversations
- University degree, ideally MBA
- Ability to travel globally
Tasks
- Translate global marketing strategies into user stories
- Prioritize backlogs to drive enterprise value
- Serve as the primary business expert within the Agile Release Train
- Collaborate with IT and external vendors for product delivery
- Identify AI and automation opportunities for marketing capabilities
- Design end-to-end processes and standard operating procedures
- Manage global product roll-outs and training sessions
- Track and analyze product performance through KPIs
- Align with Solution Owners to ensure ecosystem integration
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAFe
- DevOps
- CRM
- Salesforce Marketing Cloud
- Adobe
- Veeva
- Six Sigma
- Kaizen
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Roche
Industry
Healthcare
Description
The company is dedicated to advancing science and ensuring access to healthcare for everyone.
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