Greentube GmbH
Technical Platform Compliance Manager(m/w/x)
Full-timeWith HomeofficeSenior
Wien
from 65,000 - 70,000 / year
New Job?Nejo!
The AI Job Search Engine
ENEntain
Customer Protection Analyst German Speaking(m/w/x)
Wien
from 38,500 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Proactive Responsible Gambling reviews and Source of Funds clarifications for customers in the global sports betting and gaming sector. Business fluent German and experience with confidential customer data essential. Monthly food vouchers, 5-week annual holiday, annual bonus plan.
Requirements
- Excellent written and verbal English
- Fluent German at business level
- Sensitive and calm communication ability with distressed customers
- Experience handling sensitive customer information
- Understanding of Safer Gambling and AML policy
- Knowledge of Safer Gambling customer tools
- Proven track record delivering high-quality work
- Practical application of policy directives
- Self-motivated, organized, highly efficient personality
- Detail-oriented and analytical skills
- Problem examination and solution strategizing ability
Tasks
- Conduct detailed customer investigations.
- Collaborate closely with the AML team.
- Perform proactive Responsible Gambling (RG) reviews.
- Contact customers about Safer Gambling or Affordability concerns.
- Deal with vulnerable customers professionally and empathetically.
- Deliver outstanding customer service.
- Encourage use of Safer Gambling tools.
- Seek Source of Funds clarifications and evidence.
- Evaluate customer responses and apply appropriate controls.
- Take necessary actions like setting limits or closing accounts.
- Maintain a documented audit trail of decisions.
- Handle sensitive information according to data privacy requirements.
- Share best practices with colleagues.
- Provide ideas to improve processes.
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Hybrid working
Bonuses & Incentives
- Annual Group Bonus Plan
- Referral Program
Additional Allowances
- Monthly food vouchers
More Vacation Days
- Additional 'It’s Your Game' day off
- 2 paid Entain & Enhance days
- Special days off
Other Benefits
- Life Insurance
- Personal Disability Insurance
- Critical Illness Insurance
Competitive Pay
- Sharesave Scheme
Mental Health Support
- Unmind app subscription
Learning & Development
- Udemy training portal subscription
Team Events
- Social events and EOY party
Corporate Discounts
- Pharmacy reductions
- Magenta reductions
- Erste Bank reductions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ENEntain
Customer Protection Analyst German Speaking(m/w/x)
Wien
from 38,500 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Proactive Responsible Gambling reviews and Source of Funds clarifications for customers in the global sports betting and gaming sector. Business fluent German and experience with confidential customer data essential. Monthly food vouchers, 5-week annual holiday, annual bonus plan.
Requirements
- Excellent written and verbal English
- Fluent German at business level
- Sensitive and calm communication ability with distressed customers
- Experience handling sensitive customer information
- Understanding of Safer Gambling and AML policy
- Knowledge of Safer Gambling customer tools
- Proven track record delivering high-quality work
- Practical application of policy directives
- Self-motivated, organized, highly efficient personality
- Detail-oriented and analytical skills
- Problem examination and solution strategizing ability
Tasks
- Conduct detailed customer investigations.
- Collaborate closely with the AML team.
- Perform proactive Responsible Gambling (RG) reviews.
- Contact customers about Safer Gambling or Affordability concerns.
- Deal with vulnerable customers professionally and empathetically.
- Deliver outstanding customer service.
- Encourage use of Safer Gambling tools.
- Seek Source of Funds clarifications and evidence.
- Evaluate customer responses and apply appropriate controls.
- Take necessary actions like setting limits or closing accounts.
- Maintain a documented audit trail of decisions.
- Handle sensitive information according to data privacy requirements.
- Share best practices with colleagues.
- Provide ideas to improve processes.
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Flexible Working
- Hybrid working
Bonuses & Incentives
- Annual Group Bonus Plan
- Referral Program
Additional Allowances
- Monthly food vouchers
More Vacation Days
- Additional 'It’s Your Game' day off
- 2 paid Entain & Enhance days
- Special days off
Other Benefits
- Life Insurance
- Personal Disability Insurance
- Critical Illness Insurance
Competitive Pay
- Sharesave Scheme
Mental Health Support
- Unmind app subscription
Learning & Development
- Udemy training portal subscription
Team Events
- Social events and EOY party
Corporate Discounts
- Pharmacy reductions
- Magenta reductions
- Erste Bank reductions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Entain
Industry
Entertainment
Description
The company is a leader in the global sports betting and gaming sector, focusing on creating diverse and inclusive experiences.
Not a perfect match?
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