Entain
Customer Protection Contact Center Analyst Danish and English(m/w/x)
Full-timeWith HomeofficeExperienced
Wien
from 136 / month
New Job?Nejo!
Your personal AI career agent
ENEntain
Customer Protection Analyst German Speaking(m/w/x)
Wien
from 38,500 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Investigating international customers and conducting proactive Responsible Gambling reviews. Fluent German and experience with sensitive customer data required. Annual bonus plan and food vouchers.
Requirements
- Excellent written and verbal English
- Fluent German at business level
- Sensitive and calm communication, especially with distressed customers
- Experience handling sensitive, confidential customer information
- Understanding of Safer Gambling and AML policy requirements
- Knowledge of Safer Gambling customer tools
- Proven track record of high-quality work in fast-paced environment
- Practical application of policy directives
- Self-motivated, organized, and efficient personality
- Detail-oriented and analytical
- Ability to examine problems and strategize solutions
Tasks
- Conduct detailed investigations of international customers
- Collaborate closely with AML team
- Perform proactive Responsible Gambling reviews
- Contact customers by phone or electronically
- Address potential Safer Gambling and Affordability concerns
- Handle sensitive customer information professionally
- Deal with vulnerable customers calmly and empathetically
- Deliver outstanding customer service
- Encourage use of Safer Gambling tools
- Seek source of funds clarifications and evidence
- Evaluate customer responses using judgment and analysis
- Apply appropriate controls to mitigate risk
- Implement loss limits, deposit limits, and account closures
- Maintain clear audit trails of decision-making
- Adhere to data privacy requirements
- Share best practices with colleagues
- Provide ideas to improve processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Bonuses & Incentives
- Annual Group Bonus Plan
- Referral Program
Additional Allowances
- Food vouchers
More Vacation Days
- Additional 'It's Your Game' day off
- Special day(s) off
Learning & Development
- Entain & Enhance days
- Paid subscription to Udemy
Other Benefits
- Life Insurance
- Personal Disability Insurance
- Critical Illness Insurance
Competitive Pay
- Sharesave Scheme
Mental Health Support
- Paid subscription to Unmind
Team Events
- Social events
- EOY party
Corporate Discounts
- Special offers / reductions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Entain
Customer Service Agent - Dutch language(m/w/x)
Full-timeWith HomeofficeEntry LevelWien - Entain
Sportsbook & Gaming Analyst(m/w/x)
Full-timeWith HomeofficeNot specifiedWienfrom 40,600 / year - Greentube GmbH
Senior Compliance Governance Manager(m/w/x)
Full-timeWith HomeofficeSeniorWienfrom 60,000 / year - Casinos Austria AG- Österreichische Lotterien GmbH
Customer Loyalty Spezialist:in(m/w/x)
Full-timeWith HomeofficeJuniorWienfrom 36,600 / year
ENEntain
Customer Protection Analyst German Speaking(m/w/x)
Wien
from 38,500 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Investigating international customers and conducting proactive Responsible Gambling reviews. Fluent German and experience with sensitive customer data required. Annual bonus plan and food vouchers.
Requirements
- Excellent written and verbal English
- Fluent German at business level
- Sensitive and calm communication, especially with distressed customers
- Experience handling sensitive, confidential customer information
- Understanding of Safer Gambling and AML policy requirements
- Knowledge of Safer Gambling customer tools
- Proven track record of high-quality work in fast-paced environment
- Practical application of policy directives
- Self-motivated, organized, and efficient personality
- Detail-oriented and analytical
- Ability to examine problems and strategize solutions
Tasks
- Conduct detailed investigations of international customers
- Collaborate closely with AML team
- Perform proactive Responsible Gambling reviews
- Contact customers by phone or electronically
- Address potential Safer Gambling and Affordability concerns
- Handle sensitive customer information professionally
- Deal with vulnerable customers calmly and empathetically
- Deliver outstanding customer service
- Encourage use of Safer Gambling tools
- Seek source of funds clarifications and evidence
- Evaluate customer responses using judgment and analysis
- Apply appropriate controls to mitigate risk
- Implement loss limits, deposit limits, and account closures
- Maintain clear audit trails of decision-making
- Adhere to data privacy requirements
- Share best practices with colleagues
- Provide ideas to improve processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Bonuses & Incentives
- Annual Group Bonus Plan
- Referral Program
Additional Allowances
- Food vouchers
More Vacation Days
- Additional 'It's Your Game' day off
- Special day(s) off
Learning & Development
- Entain & Enhance days
- Paid subscription to Udemy
Other Benefits
- Life Insurance
- Personal Disability Insurance
- Critical Illness Insurance
Competitive Pay
- Sharesave Scheme
Mental Health Support
- Paid subscription to Unmind
Team Events
- Social events
- EOY party
Corporate Discounts
- Special offers / reductions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Entain
Industry
Entertainment
Description
The company is a leader in the global sports betting and gaming sector, focusing on creating diverse and inclusive experiences.
Not a perfect match?
- Entain
Customer Protection Contact Center Analyst Danish and English(m/w/x)
Full-timeWith HomeofficeExperiencedWienfrom 136 / month - Entain
Customer Service Agent - Dutch language(m/w/x)
Full-timeWith HomeofficeEntry LevelWien - Entain
Sportsbook & Gaming Analyst(m/w/x)
Full-timeWith HomeofficeNot specifiedWienfrom 40,600 / year - Greentube GmbH
Senior Compliance Governance Manager(m/w/x)
Full-timeWith HomeofficeSeniorWienfrom 60,000 / year - Casinos Austria AG- Österreichische Lotterien GmbH
Customer Loyalty Spezialist:in(m/w/x)
Full-timeWith HomeofficeJuniorWienfrom 36,600 / year