Legend
German Content Editor(m/w/x)
Full-timeWith HomeofficeExperienced
Wien
New Job?Nejo!
The AI Job Search Engine
EN
EntainCustomer Protection Analyst German Speaking(m/w/x)
Wien
from 38,500
Full-timeWith Home OfficeExperienced
Description
You will protect international customers by conducting detailed reviews and empathetic outreach to ensure safe play, while using your analytical skills to mitigate risks and maintain high service standards.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Excellent written and verbal English
- •Business fluent German
- •Sensitive and calm communication skills
- •Experience handling confidential customer information
- •Understanding of Safer Gambling and AML
- •Knowledge of Safer Gambling customer tools
- •Track record of high-quality work
- •Practical application of policy directives
- •Self-motivated, organized, and efficient personality
- •Detail orientated and analytical mindset
- •Problem solving and strategic thinking
Education
Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Currently in higher education
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Conduct proactive Responsible Gambling reviews
- •Contact customers via telephone and electronic means
- •Address potential Safer Gambling and affordability concerns
- •Encourage the use of Safer Gambling tools
- •Request Source of Funds clarifications and evidence
- •Evaluate customer responses using judgment and analysis
- •Apply risk mitigation controls in a timely manner
- •Implement loss limits, deposit limits, and account closures
- •Maintain documented audit trails of decision making
- •Handle sensitive information following data privacy requirements
- •Collaborate with the internal AML team
- •Share best practices and process improvement ideas
Tools & Technologies
Safer Gambling customer tools
Languages
English – Business Fluent
German – Business Fluent
Benefits
Flexible Working
- •Hybrid working
Bonuses & Incentives
- •Annual Group Bonus Plan
- •Referral Program
Additional Allowances
- •Monthly food vouchers
More Vacation Days
- •Additional 'It’s Your Game' day off
- •2 paid Entain & Enhance days
- •Special days off
Other Benefits
- •Life Insurance
- •Personal Disability Insurance
- •Critical Illness Insurance
Competitive Pay
- •Sharesave Scheme
Mental Health Support
- •Unmind app subscription
Learning & Development
- •Udemy training portal subscription
Team Events
- •Social events and EOY party
Corporate Discounts
- •Pharmacy reductions
- •Magenta reductions
- •Erste Bank reductions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Entain
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Localisation Specialist (German)(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Casinos Austria AG- Österreichische Lotterien GmbH
Online Game Certification Manager(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 42,000 / yearWien
EN
EntainCustomer Protection Analyst German Speaking(m/w/x)
Wien
from 38,500
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will protect international customers by conducting detailed reviews and empathetic outreach to ensure safe play, while using your analytical skills to mitigate risks and maintain high service standards.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Excellent written and verbal English
- •Business fluent German
- •Sensitive and calm communication skills
- •Experience handling confidential customer information
- •Understanding of Safer Gambling and AML
- •Knowledge of Safer Gambling customer tools
- •Track record of high-quality work
- •Practical application of policy directives
- •Self-motivated, organized, and efficient personality
- •Detail orientated and analytical mindset
- •Problem solving and strategic thinking
Education
Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Currently in higher education
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Conduct proactive Responsible Gambling reviews
- •Contact customers via telephone and electronic means
- •Address potential Safer Gambling and affordability concerns
- •Encourage the use of Safer Gambling tools
- •Request Source of Funds clarifications and evidence
- •Evaluate customer responses using judgment and analysis
- •Apply risk mitigation controls in a timely manner
- •Implement loss limits, deposit limits, and account closures
- •Maintain documented audit trails of decision making
- •Handle sensitive information following data privacy requirements
- •Collaborate with the internal AML team
- •Share best practices and process improvement ideas
Tools & Technologies
Safer Gambling customer tools
Languages
English – Business Fluent
German – Business Fluent
Benefits
Flexible Working
- •Hybrid working
Bonuses & Incentives
- •Annual Group Bonus Plan
- •Referral Program
Additional Allowances
- •Monthly food vouchers
More Vacation Days
- •Additional 'It’s Your Game' day off
- •2 paid Entain & Enhance days
- •Special days off
Other Benefits
- •Life Insurance
- •Personal Disability Insurance
- •Critical Illness Insurance
Competitive Pay
- •Sharesave Scheme
Mental Health Support
- •Unmind app subscription
Learning & Development
- •Udemy training portal subscription
Team Events
- •Social events and EOY party
Corporate Discounts
- •Pharmacy reductions
- •Magenta reductions
- •Erste Bank reductions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Entain
Industry
Entertainment
Description
The company is a leader in the global sports betting and gaming sector, focusing on creating diverse and inclusive experiences.
Not a perfect match?
- Legend
German Content Editor(m/w/x)
Full-timeWith HomeofficeExperiencedWien - Entain
Customer Service Agent - French language(m/w/x)
Full-timeWith HomeofficeNot specifiedWien - Entain
Customer Service Agent - Dutch language(m/w/x)
Full-timeWith HomeofficeNot specifiedWien - Bitpanda
Localisation Specialist (German)(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Casinos Austria AG- Österreichische Lotterien GmbH
Online Game Certification Manager(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 42,000 / yearWien