Entain
Customer Protection Analyst German Speaking(m/w/x)
Full-timeWith HomeofficeExperienced
Wien
from 38,500 / year
New Job?Nejo!
Your personal AI career agent
ENEntain
Customer Protection Contact Center Analyst Danish and English(m/w/x)
Wien
from 136 / month
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Investigating international customer activity for responsible gambling at a sports betting and gaming operator. Fluent Danish and English, plus sensitive communication skills, required. Food vouchers and an annual bonus plan offered.
Requirements
- Excellent written and verbal English
- Fluent Danish at business level
- Sensitive and calm communication, especially with distressed customers
- Experience handling sensitive customer information
- Experience with Safer Gambling and AML policy requirements
- Sound knowledge of Safer Gambling customer tools
- High-quality work delivery in fast-paced environment
- Practical application of policy directives
- Detail-oriented and analytical
- Adjustments or accommodations for recruitment process
- Reasonable adjustments at any stage of recruitment process
Tasks
- Conduct detailed investigations of international customer activity
- Detect potential vulnerable gamblers
- Collaborate with AML team and others
- Perform proactive Responsible Gambling reviews
- Contact customers to address Safer Gambling concerns
- Contact customers to address Affordability concerns
- Handle sensitive customer information
- Interact with vulnerable customers professionally and empathetically
- Encourage use of Safer Gambling tools
- Seek Source of Funds clarifications
- Evaluate customer responses
- Apply appropriate controls to mitigate risk
- Implement loss limits
- Implement deposit limits
- Close accounts when necessary
- Maintain documented audit trail of decisions
- Handle information in line with data privacy requirements
- Share best practices with colleagues
- Provide ideas to improve processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- Danish – Business Fluent
Tools & Technologies
- Safer Gambling customer tools
Benefits
Additional Allowances
- Food vouchers
Bonuses & Incentives
- Annual Group Bonus Plan
- Referral Program
- Recognition prizes
More Vacation Days
- Additional 'It's Your Game' day off
- Special day(s) off for marriage
- Special day(s) off for moving household
Learning & Development
- Entain & Enhance days
- Paid subscription to Udemy
Other Benefits
- Life Insurance
- Personal Disability Insurance
- Critical Illness Insurance
- Reductions at Magenta
- Inclusive and supporting community
Flexible Working
- Hybrid working
Competitive Pay
- Sharesave Scheme
Mental Health Support
- Paid subscription to Unmind
Team Events
- Amazing social events
- EOY party
Family Support
- Special day(s) off for birth of child
Corporate Discounts
- Reductions at pharmacy
- Reductions at Erste Bank
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- Entain
Customer Service Agent - Dutch language(m/w/x)
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Senior Compliance Governance Manager(m/w/x)
Full-timeWith HomeofficeSeniorWienfrom 60,000 / year - Funstage GmbH
CRM Manager - Social Brands(m/w/x)
Full-timeWith HomeofficeExperiencedWienfrom 47,500 / year - Greentube GmbH
Head of Games Compliance(m/w/x)
Full-timeWith HomeofficeManagementWienfrom 80,000 - 90,000 / year
ENEntain
Customer Protection Contact Center Analyst Danish and English(m/w/x)
Wien
from 136 / month
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Investigating international customer activity for responsible gambling at a sports betting and gaming operator. Fluent Danish and English, plus sensitive communication skills, required. Food vouchers and an annual bonus plan offered.
Requirements
- Excellent written and verbal English
- Fluent Danish at business level
- Sensitive and calm communication, especially with distressed customers
- Experience handling sensitive customer information
- Experience with Safer Gambling and AML policy requirements
- Sound knowledge of Safer Gambling customer tools
- High-quality work delivery in fast-paced environment
- Practical application of policy directives
- Detail-oriented and analytical
- Adjustments or accommodations for recruitment process
- Reasonable adjustments at any stage of recruitment process
Tasks
- Conduct detailed investigations of international customer activity
- Detect potential vulnerable gamblers
- Collaborate with AML team and others
- Perform proactive Responsible Gambling reviews
- Contact customers to address Safer Gambling concerns
- Contact customers to address Affordability concerns
- Handle sensitive customer information
- Interact with vulnerable customers professionally and empathetically
- Encourage use of Safer Gambling tools
- Seek Source of Funds clarifications
- Evaluate customer responses
- Apply appropriate controls to mitigate risk
- Implement loss limits
- Implement deposit limits
- Close accounts when necessary
- Maintain documented audit trail of decisions
- Handle information in line with data privacy requirements
- Share best practices with colleagues
- Provide ideas to improve processes
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
- Danish – Business Fluent
Tools & Technologies
- Safer Gambling customer tools
Benefits
Additional Allowances
- Food vouchers
Bonuses & Incentives
- Annual Group Bonus Plan
- Referral Program
- Recognition prizes
More Vacation Days
- Additional 'It's Your Game' day off
- Special day(s) off for marriage
- Special day(s) off for moving household
Learning & Development
- Entain & Enhance days
- Paid subscription to Udemy
Other Benefits
- Life Insurance
- Personal Disability Insurance
- Critical Illness Insurance
- Reductions at Magenta
- Inclusive and supporting community
Flexible Working
- Hybrid working
Competitive Pay
- Sharesave Scheme
Mental Health Support
- Paid subscription to Unmind
Team Events
- Amazing social events
- EOY party
Family Support
- Special day(s) off for birth of child
Corporate Discounts
- Reductions at pharmacy
- Reductions at Erste Bank
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Entain and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Entain
Industry
Entertainment
Description
The company is a leader in the global sports betting and gaming sector, focusing on creating diverse and inclusive experiences.
Not a perfect match?
- Entain
Customer Protection Analyst German Speaking(m/w/x)
Full-timeWith HomeofficeExperiencedWienfrom 38,500 / year - Entain
Customer Service Agent - Dutch language(m/w/x)
Full-timeWith HomeofficeEntry LevelWien - Greentube GmbH
Senior Compliance Governance Manager(m/w/x)
Full-timeWith HomeofficeSeniorWienfrom 60,000 / year - Funstage GmbH
CRM Manager - Social Brands(m/w/x)
Full-timeWith HomeofficeExperiencedWienfrom 47,500 / year - Greentube GmbH
Head of Games Compliance(m/w/x)
Full-timeWith HomeofficeManagementWienfrom 80,000 - 90,000 / year