Description

In this role, you will engage with Public Sector accounts, develop sales strategies, and manage executive relationships. Your day-to-day responsibilities will involve collaborating with teams to showcase CRM solutions and drive customer success while identifying new business opportunities.

Requirements

• •Experience in leveraging AI in work processes
• •Deep experience in solution sales within CRM or related fields
• •Deep understanding of CRM, CX, or CSM business processes
• •Experience leading complex virtual or matrixed teams
• •Ability to understand macro-level business IT needs
• •8+ years of sales experience in complex software solutions
• •Deep industry knowledge of Public Sector vertical
• •Experience establishing trusted relationships with clients
• •Ability to produce new business and negotiate deals
• •Ability to thrive in a fast-paced environment
• •Willingness to go above and beyond in competition
• •Ability to communicate complex issues simply
• •Ability to forge strong business relationships
• •Excellent communication and presentation skills
• •Regional travel required
• •Fluency in English and local language
• •Language: English

Tasks

• •Oversee market success of ServiceNow's CRM products
• •Engage assigned accounts in the Public Sector
• •Create new business and pipeline across the sales cycle
• •Manage executive relationships for assigned accounts
• •Lead and partner with virtual teams including Core Field and Solution Sales
• •Develop and grow assigned accounts in the Public Sector
• •Create a sales strategy with a target prospect list
• •Develop relationships with C-suite personas across CRM products
• •Arrange and conduct initial Executive and CxO discussions
• •Collaborate with Solution Consulting to deliver product demonstrations
• •Develop a roadmap to enhance customer experience
• •Act as a trusted advisor on Customer Engagement & Operations
• •Own and lead CRM opportunities with Core Sales Teams
• •Present CRM Workflows offering to prospects and at events
• •Articulate customer success strategies to streamline presentations
• •Qualify prospects and develop new sales opportunities
• •Manage sales processes and close opportunities
• •Ensure ongoing account management for customer satisfaction