HP
Technical Customer Assurance Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Ratingen
Neuer Job?Nejo!
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HPHP
Technical Customer Assurance Manager(m/w/x)
Ratingen
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
In this role, you will tackle complex technical challenges while providing exceptional after-sales support. Your day-to-day responsibilities will involve troubleshooting issues, maintaining customer relationships, and collaborating with various teams to enhance system performance.
Anforderungen
- Technical degree in Computer Science
- Wide understanding of post-sales support processes
- Experience in virtual team environment
- Track record of direct customer interaction
- Fluency in German and English
- Knowledge of additional languages
- Excellent communication and interpersonal skills
- Strong presentation, influencing, and negotiation skills
- Excellent teamwork skills
- Results-driven attitude and attention to detail
- Reliability and organizational skills
- Passion for customer satisfaction
- Ability to react quickly to urgent requests
- Out-of-the-box thinking
- Superior problem-solving skills
- Business acumen
- Stress management skills
- Mastery of PC technical knowledge
- Expertise in Microsoft OS and Microsoft Intune
- Network proficiency
- Some project management proficiency
- Proficiency in data extraction and reporting
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint
- Encouragement to visit customers
Aufgaben
- Provide after-sales technical support to customers
- Answer product-related queries promptly
- Maintain customer relationships and ensure satisfaction
- Identify hardware and software solutions
- Troubleshoot technical issues (HW/SW/Network)
- Communicate with customers to diagnose problems quickly
- Deliver timely and accurate feedback to customers
- Follow up with clients to confirm issue resolution
- Support the roll-out of new hardware
- Create procedural documentation for support
- Collaborate with key HP business units to lead customer solutions
- Analyze installed base performance data and provide insights
- Share proactive information, including advisories and pre-alerts
- Maximize system uptime and reduce service incidents
- Conduct root cause analysis of technical issues
- Develop action plans to minimize support inefficiencies
- Ensure success of large deployments on commercial accounts
- Deliver technical training to Customer IT departments
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene Berufsausbildung
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
Microsoft OSMicrosoft IntuneMicrosoft ExcelPowerPoint
Benefits
Mehr Urlaubstage
- •30 paid leave days
Betriebliche Altersvorsorge
- •Company pension plans
Workation & Sabbatical
- •Long-term time account
Firmenfahrrad
- •Bike leasing
Mentale Gesundheitsförderung
- •Employee counselling programs
Gesundheits- & Fitnessangebote
- •Wellness initiatives
Flexibles Arbeiten
- •Flexible working hours
- •Home office regulations
Sonstige Vorteile
- •Equal opportunities
Karriere- und Weiterentwicklung
- •Continuous career development
Mentoring & Coaching
- •Global mentoring programs
Weiterbildungsangebote
- •E-learning platforms
- •Trainings and after-work events
Gemeinnützige Ausrichtung
- •Employee Impact Networks
Lockere Unternehmenskultur
- •Employee-oriented corporate culture
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HPHP
Technical Customer Assurance Manager(m/w/x)
Ratingen
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
In this role, you will tackle complex technical challenges while providing exceptional after-sales support. Your day-to-day responsibilities will involve troubleshooting issues, maintaining customer relationships, and collaborating with various teams to enhance system performance.
Anforderungen
- Technical degree in Computer Science
- Wide understanding of post-sales support processes
- Experience in virtual team environment
- Track record of direct customer interaction
- Fluency in German and English
- Knowledge of additional languages
- Excellent communication and interpersonal skills
- Strong presentation, influencing, and negotiation skills
- Excellent teamwork skills
- Results-driven attitude and attention to detail
- Reliability and organizational skills
- Passion for customer satisfaction
- Ability to react quickly to urgent requests
- Out-of-the-box thinking
- Superior problem-solving skills
- Business acumen
- Stress management skills
- Mastery of PC technical knowledge
- Expertise in Microsoft OS and Microsoft Intune
- Network proficiency
- Some project management proficiency
- Proficiency in data extraction and reporting
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint
- Encouragement to visit customers
Aufgaben
- Provide after-sales technical support to customers
- Answer product-related queries promptly
- Maintain customer relationships and ensure satisfaction
- Identify hardware and software solutions
- Troubleshoot technical issues (HW/SW/Network)
- Communicate with customers to diagnose problems quickly
- Deliver timely and accurate feedback to customers
- Follow up with clients to confirm issue resolution
- Support the roll-out of new hardware
- Create procedural documentation for support
- Collaborate with key HP business units to lead customer solutions
- Analyze installed base performance data and provide insights
- Share proactive information, including advisories and pre-alerts
- Maximize system uptime and reduce service incidents
- Conduct root cause analysis of technical issues
- Develop action plans to minimize support inefficiencies
- Ensure success of large deployments on commercial accounts
- Deliver technical training to Customer IT departments
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene Berufsausbildung
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
Microsoft OSMicrosoft IntuneMicrosoft ExcelPowerPoint
Benefits
Mehr Urlaubstage
- •30 paid leave days
Betriebliche Altersvorsorge
- •Company pension plans
Workation & Sabbatical
- •Long-term time account
Firmenfahrrad
- •Bike leasing
Mentale Gesundheitsförderung
- •Employee counselling programs
Gesundheits- & Fitnessangebote
- •Wellness initiatives
Flexibles Arbeiten
- •Flexible working hours
- •Home office regulations
Sonstige Vorteile
- •Equal opportunities
Karriere- und Weiterentwicklung
- •Continuous career development
Mentoring & Coaching
- •Global mentoring programs
Weiterbildungsangebote
- •E-learning platforms
- •Trainings and after-work events
Gemeinnützige Ausrichtung
- •Employee Impact Networks
Lockere Unternehmenskultur
- •Employee-oriented corporate culture
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
HP
Branche
IT
Beschreibung
HP is a technology company that operates in more than 170 countries, creating technology that makes life better for everyone.
Noch nicht perfekt?
- HP
Technical Customer Assurance Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenRatingen - Kidde Deugra Brandschutzsysteme GmbH
Customer and Quality Assurance Engineer(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenRatingen - DISH
Technical Customer Support Expert(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenab 50.000 - 55.000 / JahrDüsseldorf - DKV Mobility
Technical Administrator Charge Points(m/w/x)
Vollzeit/Teilzeitmit HomeofficeBerufserfahrenRatingen - Stryker GmbH & Co KG
ProCare Customer Service Representative(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDuisburg