Team Lead, Enterprise Customer Engagement DACH(m/w/x)

Beschreibung

You will lead a high-performing team to drive measurable customer success, balancing strategic executive sponsorship with the operational scaling of the company's enterprise engagement processes.

Anforderungen

• •6-8+ years experience in Customer Success, Consulting, or Account Management
• •1–2 years of people leadership experience
• •Ability to lead, coach, and develop others
• •Building trust-based relationships and high-performance culture
• •Track record of owning outcomes and KPIs
• •Experience handling complex customer escalations
• •Navigating senior stakeholder environments with confidence
• •Strategic mindset paired with hands-on execution
• •Passion for AI, automation, and digital transformation
• •Excellent communication and presentation skills

Aufgaben

• •Lead and develop a team of Enterprise Engagement Managers
• •Coach team members to empower high performance
• •Drive team KPIs for adoption, retention, and expansion
• •Ensure measurable and visible delivery excellence
• •Act as an escalation point for complex stakeholder situations
• •Support enterprise customers as a strategic executive sponsor
• •Create demonstrable customer value and ROI
• •Navigate risks and unlock expansion potential
• •Operationalize scalable processes, playbooks, and automation
• •Advise enterprise organizations on AI-driven CX journeys
• •Present the company's value narrative to clients
• •Partner cross-functionally with Sales, Product, and Engineering
• •Maintain feedback loops for customer-first decision-making

Tools & Technologien

Benefits