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SASAP

Success Plan Manager(m/w/x)

Zürich
Vollzeitmit HomeofficeJunior

Translating customer objectives into outcome-driven success activities for SAP solutions. 1-3 years consulting or project management experience required. Two-week immersive program in San Ramon, California.

Anforderungen

  • STEM degree or equivalent technology experience
  • 1–3 years as Functional/Technical Consultant or project management
  • Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns
  • Proven focus on customer value
  • SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS)
  • Awareness of governance, risk mitigation, performance, security, and disaster recovery
  • Translate business needs into technical/functional requirements and roadmaps
  • Strong communicator and relationship builder
  • Customer-facing with enablement skills and experience working with various teams
  • Proficiency in English

Aufgaben

  • Translate customer business objectives into structured success activities
  • Support outcome-driven Success Plans aligned to customer priorities
  • Contribute to governance, cadence management, and value discussions
  • Collaborate across SAP delivery, architecture, and adoption teams
  • Apply SAP’s Success Plan methodology consistently and at scale
  • Complete a structured 12-month learn-and-apply academy program
  • Participate in classroom learning, simulations, and real-customer engagement scenarios
  • Support Success Plan execution under guidance of experienced managers
  • Develop and maintain customer success documentation
  • Prepare materials for governance meetings, including quarterly reviews and steering sessions
  • Track adoption milestones, consumption indicators, and value realization inputs
  • Participate in proactive risk identification and escalation preparation
  • Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
  • Learn and apply SAP’s integrated toolchain including HEP, dashboards, Cloud ALM, and customer insights tools
  • Contribute to continuous improvement of engagement quality and customer experience
  • Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
  • Ensure disciplined planning, execution, and follow-up across all Success Plan activities
  • Provide clear, concise, and value-based executive communications and reporting
  • Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
  • Align customer priorities with SAP recommendations and delivered outcomes
  • Uphold SAP standards for service quality, governance, and customer engagement excellence

Berufserfahrung

  • 1 - 3 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • S/4HANA
  • HANA
  • SAP BTP
  • Cloud/SaaS

Benefits

Flexibles Arbeiten

  • Hybrid work setup
  • Flexible working models

Weiterbildungsangebote

  • Two-week immersive program in San Ramon, California
  • Constant learning and skill growth
  • Dynamic learning environment

Sonstige Vorteile

  • Great benefits
  • Customer collaboration
  • Hands-on experience with cloud solutions
  • Equal Employment Opportunity
  • Accessibility accommodations

Mentoring & Coaching

  • Team support for growth

Startup-Atmosphäre

  • Global network building

Attraktive Vergütung

  • Competitive pay

Lockere Unternehmenskultur

  • Culture of inclusion

Gesundheits- & Fitnessangebote

  • Focus on health and well-being
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