Dein persönlicher KI-Karriere-Agent
Strategic Customer Success Manager(m/w/x)
Scaling regenerative agriculture programs for global food and agriculture companies. Proven ability to manage complex B2B relationships and create long-term customer value required. Flexible remote work within EU, Urban Sports Club membership.
Anforderungen
- 4–8 years experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles
- Proven ability to manage and grow complex B2B customer relationships
- Experience with enterprise customers and multiple stakeholders
- Understanding of creating long-term customer value
- Comfortable discussing business goals, expansion opportunities, and commercial outcomes
- Proactive identification of risks, opportunities, and next steps
- Strong executive communication and stakeholder management skills
- Highly organized, ability to manage multiple complex projects and priorities
- Collaborative, comfortable working cross-functionally in fast-moving environments
- Ownership and independent drive of topics
- Structured, detail-oriented, and data-driven decision-making
- Comfortable navigating ambiguity and evolving processes in scaling company
- Curious, pragmatic, and solution-oriented
- Fluent English; German is a plus
- Ideally based in Berlin
- Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation
- Experience managing enterprise SaaS, consulting, or strategic implementation programs
- Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives
- Encouraged to apply even if not meeting every requirement
Aufgaben
- Own strategic customer relationships
- Serve as primary point of contact for key enterprise customers
- Build strong relationships with stakeholders across departments
- Understand customer goals and organizational dynamics
- Guide accounts toward success proactively
- Ensure successful onboarding and implementation
- Define and track success metrics with customers
- Lead business reviews and strategic planning discussions
- Identify and resolve risks proactively
- Drive account growth and expansion
- Identify opportunities to expand programs
- Collaborate with sales leadership on account strategy
- Orchestrate cross-functional team collaboration
- Manage timelines and customer commitments
- Improve internal processes and customer experience
- Bring customer feedback into product discussions
- Shape customer success processes and best practices
- Contribute to a culture of operational excellence
Berufserfahrung
- 4 - 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Benefits
Flexibles Arbeiten
- Flexible work model
- Remote work possible (within EU)
Gesundheits- & Fitnessangebote
- Membership in Urban Sports Club
Öffi Tickets
- Subsidisation of Deutschlandticket
Betriebliche Altersvorsorge
- Company pension scheme
Gratis oder Vergünstigte Mahlzeiten
- Team lunches (if based in Berlin)
Team Events & Ausflüge
- Regular team events
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Strategic Customer Success Manager(m/w/x)
Scaling regenerative agriculture programs for global food and agriculture companies. Proven ability to manage complex B2B relationships and create long-term customer value required. Flexible remote work within EU, Urban Sports Club membership.
Anforderungen
- 4–8 years experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles
- Proven ability to manage and grow complex B2B customer relationships
- Experience with enterprise customers and multiple stakeholders
- Understanding of creating long-term customer value
- Comfortable discussing business goals, expansion opportunities, and commercial outcomes
- Proactive identification of risks, opportunities, and next steps
- Strong executive communication and stakeholder management skills
- Highly organized, ability to manage multiple complex projects and priorities
- Collaborative, comfortable working cross-functionally in fast-moving environments
- Ownership and independent drive of topics
- Structured, detail-oriented, and data-driven decision-making
- Comfortable navigating ambiguity and evolving processes in scaling company
- Curious, pragmatic, and solution-oriented
- Fluent English; German is a plus
- Ideally based in Berlin
- Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation
- Experience managing enterprise SaaS, consulting, or strategic implementation programs
- Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives
- Encouraged to apply even if not meeting every requirement
Aufgaben
- Own strategic customer relationships
- Serve as primary point of contact for key enterprise customers
- Build strong relationships with stakeholders across departments
- Understand customer goals and organizational dynamics
- Guide accounts toward success proactively
- Ensure successful onboarding and implementation
- Define and track success metrics with customers
- Lead business reviews and strategic planning discussions
- Identify and resolve risks proactively
- Drive account growth and expansion
- Identify opportunities to expand programs
- Collaborate with sales leadership on account strategy
- Orchestrate cross-functional team collaboration
- Manage timelines and customer commitments
- Improve internal processes and customer experience
- Bring customer feedback into product discussions
- Shape customer success processes and best practices
- Contribute to a culture of operational excellence
Berufserfahrung
- 4 - 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Benefits
Flexibles Arbeiten
- Flexible work model
- Remote work possible (within EU)
Gesundheits- & Fitnessangebote
- Membership in Urban Sports Club
Öffi Tickets
- Subsidisation of Deutschlandticket
Betriebliche Altersvorsorge
- Company pension scheme
Gratis oder Vergünstigte Mahlzeiten
- Team lunches (if based in Berlin)
Team Events & Ausflüge
- Regular team events
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Klim
Branche
Agriculture
Beschreibung
The company is an AgriTech start-up empowering farmers to restore soil, boost biodiversity, and capture carbon through its platform.
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