SAP
Solution Customer Success Manager (S-CSM) for Finance Solutions(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Walldorf
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SASAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Defining go-to-market strategies and managing renewal cycles for enterprise software solutions. 3+ years in Sales, Pre-Sales, or Solution Management required; 1+ years Supply Chain experience a plus. Work within a market-leading enterprise software environment.
Anforderungen
- Bachelor's degree
- 3+ years experience in Sales, Pre-Sales, Services or Solution/Product Management
- 1+ years Supply Chain Management experience (plus)
- First Customer Engagement experience (incl. territory plan development, target setting, escalation management, people management)
- Good Line of Business experience (Supply Chain, Asset Management, Logistics, Manufacturing)
- Fluent German and English language skills
- Berufserfahren career status
- Berufserfahren career status
Aufgaben
- Define go-to-market and engagement strategies.
- Allocate time and focus per customer.
- Manage target account objectives.
- Prioritize customer retention risk.
- Manage customer renewal cycles.
- Mitigate customer churn.
- Ensure visibility of renewal data.
- Collaborate on renewal data with managers.
- Manage upsell outlook for renewals.
- Identify replacement-based upsell opportunities.
- Set realistic upsell and cross-sell targets.
- Act as a trusted advisor for accounts.
- Develop deep relationships with stakeholders.
- Identify critical customer accounts.
- Ensure account oversight and accountability.
- Escalate issues to senior management as needed.
- Establish programs to improve customer satisfaction.
- Collaborate with Product Marketing on engagement sessions.
- Ensure frequent audience engagement sessions.
- Communicate session details to customers.
- Establish realistic customer reference targets.
- Support CSMs in identifying target references.
- Promote customer reference stories.
- Develop optimal cross-solution coverage strategies.
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Lockere Unternehmenskultur
- Supportive team environment
- Culture of inclusion
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
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SASAP
Solution Customer Success Manager - Supply Chain Management(m/w/x)
Walldorf
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Defining go-to-market strategies and managing renewal cycles for enterprise software solutions. 3+ years in Sales, Pre-Sales, or Solution Management required; 1+ years Supply Chain experience a plus. Work within a market-leading enterprise software environment.
Anforderungen
- Bachelor's degree
- 3+ years experience in Sales, Pre-Sales, Services or Solution/Product Management
- 1+ years Supply Chain Management experience (plus)
- First Customer Engagement experience (incl. territory plan development, target setting, escalation management, people management)
- Good Line of Business experience (Supply Chain, Asset Management, Logistics, Manufacturing)
- Fluent German and English language skills
- Berufserfahren career status
- Berufserfahren career status
Aufgaben
- Define go-to-market and engagement strategies.
- Allocate time and focus per customer.
- Manage target account objectives.
- Prioritize customer retention risk.
- Manage customer renewal cycles.
- Mitigate customer churn.
- Ensure visibility of renewal data.
- Collaborate on renewal data with managers.
- Manage upsell outlook for renewals.
- Identify replacement-based upsell opportunities.
- Set realistic upsell and cross-sell targets.
- Act as a trusted advisor for accounts.
- Develop deep relationships with stakeholders.
- Identify critical customer accounts.
- Ensure account oversight and accountability.
- Escalate issues to senior management as needed.
- Establish programs to improve customer satisfaction.
- Collaborate with Product Marketing on engagement sessions.
- Ensure frequent audience engagement sessions.
- Communicate session details to customers.
- Establish realistic customer reference targets.
- Support CSMs in identifying target references.
- Promote customer reference stories.
- Develop optimal cross-solution coverage strategies.
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Lockere Unternehmenskultur
- Supportive team environment
- Culture of inclusion
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
SAP
Branche
IT
Beschreibung
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Noch nicht perfekt?
- SAP
Solution Customer Success Manager (S-CSM) for Finance Solutions(m/w/x)
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Vollzeitmit HomeofficeSeniorWalldorf - SAP
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Vollzeit/Teilzeitmit HomeofficeSeniorWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München