Dein persönlicher KI-Karriere-Agent
Software Support Engineer(m/w/x)
Remote and on-site support for sustainable energy tech, including client issue resolution and field engineer training. AI development and model simulation experience required. On-call rotation, 24/7 support.
Anforderungen
- Strong work ethic and perseverance
- Software development experience
- Development and model simulation experience
- Knowledge base development background
- AI development background
- Excellent communication skills
- Teamwork and interpersonal skills
- Strong execution capabilities
- Willingness to travel
- Ability to travel for commissioning and deployment
- Solid engineering fundamentals
- Problem-solving intuition
- Firmware and software-enabled systems focus
- Proven ability to lead across teams
- Ability to collaborate across teams
- Fostering cross-functional partnerships
Aufgaben
- Provide remote and on-site technical support
- Resolve product issues for clients
- Offer technical training to field engineers
- Mentor field technical service engineers
- Draft technical disclosures and instructions
- Summarize experience-sharing materials
- Coordinate with R&D, PQA, and SQE
- Resolve major product failures
- Address top issues
- Collect client service cases
- Analyze product serviceability requirements
- Compile analysis reports
- Conduct GFM field testing
- Review GFM field tests
- Liaise with HQ R&D
- Collaborate with model simulation groups
- Work with third-party EMS
- Use SQL for data analysis
- Utilize Python for data analysis
- Support product troubleshooting
- Optimize products
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
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Software Support Engineer(m/w/x)
Remote and on-site support for sustainable energy tech, including client issue resolution and field engineer training. AI development and model simulation experience required. On-call rotation, 24/7 support.
Anforderungen
- Strong work ethic and perseverance
- Software development experience
- Development and model simulation experience
- Knowledge base development background
- AI development background
- Excellent communication skills
- Teamwork and interpersonal skills
- Strong execution capabilities
- Willingness to travel
- Ability to travel for commissioning and deployment
- Solid engineering fundamentals
- Problem-solving intuition
- Firmware and software-enabled systems focus
- Proven ability to lead across teams
- Ability to collaborate across teams
- Fostering cross-functional partnerships
Aufgaben
- Provide remote and on-site technical support
- Resolve product issues for clients
- Offer technical training to field engineers
- Mentor field technical service engineers
- Draft technical disclosures and instructions
- Summarize experience-sharing materials
- Coordinate with R&D, PQA, and SQE
- Resolve major product failures
- Address top issues
- Collect client service cases
- Analyze product serviceability requirements
- Compile analysis reports
- Conduct GFM field testing
- Review GFM field tests
- Liaise with HQ R&D
- Collaborate with model simulation groups
- Work with third-party EMS
- Use SQL for data analysis
- Utilize Python for data analysis
- Support product troubleshooting
- Optimize products
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Sungrow Deutschland GmbH
Branche
EnergyAutomation
Beschreibung
The company is a leader in the research and development of solar inverters and offers a broad product portfolio for renewable energy solutions.
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Vollzeitnur vor OrtBerufserfahrenMünchen - Entrix & Flexa
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Vollzeitnur vor OrtSeniorMünchenab 115.000 / Jahr