Senior IT Support Technician(m/w/x)

Beschreibung

As a Senior IT Support Technician, you will be the go-to person for onsite support, managing everything from hardware setup to complex incident resolution. This role involves collaborating with vendors, maintaining asset records, and participating in IT projects to ensure smooth operations across multiple sites.

Anforderungen

• •Strong 2nd level desktop support skills
• •Proficiency with end-user devices and mobile device setup
• •Experience with Wi-Fi/WLAN and video conferencing tools
• •Basic understanding of warehouse operations
• •Familiarity with IT infrastructure and basic troubleshooting
• •Knowledge of ITSM tools and ITIL V3 Foundation certification
• •Strong customer service mindset and problem-solving ability
• •Excellent communication and collaboration skills
• •Presentation and training abilities for small groups
• •Good English and German skills

Aufgaben

• •Set up and maintain end-user hardware
• •Provide 2nd and 3rd level IT support via ServiceNow
• •Coordinate with vendors for hardware issues
• •Take ownership of complex incidents
• •Manage incidents and problems
• •Support local IT projects and rollouts
• •Maintain accurate asset records in the central CMDB
• •Serve as primary IT support at your location
• •Provide occasional support for other sites across Europe
• •Participate in IT-related projects
• •Provide remote and on-site support as needed
• •Be available for on-call support
• •Represent and promote IT services within the organization

Tools & Technologien