Upvest
Pensions Operations Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
UPUpvest
Senior Client Experience Manager (German Speaking)(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing operational relationships with top European financial institutions via Zendesk and Slack. Professional fluency in German required. 30 days annual leave, remote work abroad up to 183 days.
Anforderungen
- Best-in-class support skillset
- Experience in client-facing roles (investments/banking)
- Experience with large financial institutions
- Comfort with complexity
- Professional fluency in German
- Professional fluency in English
- Proficiency in AI tooling (advantageous)
- Leveraging AI for support automation (advantageous)
- Enhancing data-driven decisions with AI (advantageous)
- Deep familiarity with financial industry
- Deep familiarity with regulated environments
- Experience with SaaS products
- Strong interest in SaaS products
- Client-first mindset
- Pragmatic and efficient problem-solving
- Ability to overcome operational issues
- Strong stakeholder management skills
- Proactive mentoring approach
- Acting as sparring partner for leadership
- Thriving in autonomous setup
- Thriving in high-growth setup
Aufgaben
- Manage day-to-day operational relationships with top European financial institutions
- Provide exceptional support through Zendesk, Slack, and weekly check-ins
- Act as the first escalation point for complex operational and administrative issues
- Oversee Service Level Agreements (SLAs) and identify areas for improvement
- Advocate for client interests internally, collaborating with Product, Engineering, and Operations
- Set standards for transparent and trusted client communication
- Conduct ad-hoc and structured touchpoints with clients weekly, monthly, and quarterly
- Contribute to Upvest’s success as a shareholder
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- AI tooling
Benefits
Mehr Urlaubstage
- 30 days of annual leave
Gesundheits- & Fitnessangebote
- Sports benefits
Mentoring & Coaching
- Confidential professional coaching
Flexibles Arbeiten
- Remote work abroad up to 183 days
- Flexible work environment
- Remote work across Europe
Workation & Sabbatical
- One-month fully paid sabbatical after 4 years
Sonstige Zulagen
- Personal development budget
Sonstige Vorteile
- Work from hubs in Berlin, London or Tallinn
- Employee Resources Groups
Attraktive Vergütung
- Employee equity program
Team Events & Ausflüge
- Company-wide events
- Team dinners
- Offsites
- Holiday party
Gemeinnützige Ausrichtung
- Inclusion initiatives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Upvest erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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UPUpvest
Senior Client Experience Manager (German Speaking)(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing operational relationships with top European financial institutions via Zendesk and Slack. Professional fluency in German required. 30 days annual leave, remote work abroad up to 183 days.
Anforderungen
- Best-in-class support skillset
- Experience in client-facing roles (investments/banking)
- Experience with large financial institutions
- Comfort with complexity
- Professional fluency in German
- Professional fluency in English
- Proficiency in AI tooling (advantageous)
- Leveraging AI for support automation (advantageous)
- Enhancing data-driven decisions with AI (advantageous)
- Deep familiarity with financial industry
- Deep familiarity with regulated environments
- Experience with SaaS products
- Strong interest in SaaS products
- Client-first mindset
- Pragmatic and efficient problem-solving
- Ability to overcome operational issues
- Strong stakeholder management skills
- Proactive mentoring approach
- Acting as sparring partner for leadership
- Thriving in autonomous setup
- Thriving in high-growth setup
Aufgaben
- Manage day-to-day operational relationships with top European financial institutions
- Provide exceptional support through Zendesk, Slack, and weekly check-ins
- Act as the first escalation point for complex operational and administrative issues
- Oversee Service Level Agreements (SLAs) and identify areas for improvement
- Advocate for client interests internally, collaborating with Product, Engineering, and Operations
- Set standards for transparent and trusted client communication
- Conduct ad-hoc and structured touchpoints with clients weekly, monthly, and quarterly
- Contribute to Upvest’s success as a shareholder
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- AI tooling
Benefits
Mehr Urlaubstage
- 30 days of annual leave
Gesundheits- & Fitnessangebote
- Sports benefits
Mentoring & Coaching
- Confidential professional coaching
Flexibles Arbeiten
- Remote work abroad up to 183 days
- Flexible work environment
- Remote work across Europe
Workation & Sabbatical
- One-month fully paid sabbatical after 4 years
Sonstige Zulagen
- Personal development budget
Sonstige Vorteile
- Work from hubs in Berlin, London or Tallinn
- Employee Resources Groups
Attraktive Vergütung
- Employee equity program
Team Events & Ausflüge
- Company-wide events
- Team dinners
- Offsites
- Holiday party
Gemeinnützige Ausrichtung
- Inclusion initiatives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Upvest erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Upvest
Branche
FinancialServices
Beschreibung
The company is a well-funded, fast-growing FinTech building the first European Investment API to empower seamless investment experiences.
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