Sunrise GmbH
Senior Product Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Zürich
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SUSunrise GmbH
Sales Performance Manager(m/w/x)
Zürich
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Optimizing sales and retention via customer care interactions, steering BPO partner operations abroad. 5+ years in Customer Service Management or BPO Operations in telecom, with strategy implementation for service sales performance, required. International BPO partnership management, multinational company context.
Anforderungen
- Proven experience (5+ years) in Customer Service Management, Sales Enablement, or BPO Operations, ideally in telecom or similar fast-paced service industry
- Strong ability to combine data-driven analytical thinking with people leadership, coaching, and stakeholder management
- Demonstrated track record in designing and implementing strategies for improved service sales performance, NPS, and/or customer retention
- Hands-on experience managing outsourced operations and international BPO partnerships, including performance management and relationship governance
- Excellent communication, facilitation, and influencing skills across all organizational levels
- Fluent English skills; German and French skills a strong plus
Aufgaben
- Develop and execute the Care2Sales strategy
- Align customer care interactions to sales targets
- Align customer care interactions to retention targets
- Align customer care interactions to upselling targets
- Steer and support BPO partner operations abroad
- Provide strategic guidance to BPO partners
- Offer actionable insights to BPO partners
- Conduct performance reviews for BPO partners
- Foster a customer-centric sales mindset
- Collaborate with internal stakeholders to design effective offers
- Collaborate with internal stakeholders to design effective tools
- Collaborate with internal stakeholders to design effective journeys
- Collaborate with internal stakeholders to design conversation guides
- Enable consultative selling in all service contacts
- Identify and implement incentive models
- Identify and implement process optimization
- Identify and implement training and coaching concepts
- Drive continuous and sustainable performance improvement
- Analyze KPIs and business insights
- Steer performance using insights
- Uncover new opportunities
- Build solid business cases for new initiatives
- Build solid business cases for optimizations
- Act as a change leader
- Drive cultural shift towards value creation
- Drive cultural shift towards opportunity identification
- Safeguard brand, communication, and quality standards
- Ensure customer-centric sales activities
- Ensure ethical selling practices
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
- Französisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunrise GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SUSunrise GmbH
Sales Performance Manager(m/w/x)
Zürich
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Optimizing sales and retention via customer care interactions, steering BPO partner operations abroad. 5+ years in Customer Service Management or BPO Operations in telecom, with strategy implementation for service sales performance, required. International BPO partnership management, multinational company context.
Anforderungen
- Proven experience (5+ years) in Customer Service Management, Sales Enablement, or BPO Operations, ideally in telecom or similar fast-paced service industry
- Strong ability to combine data-driven analytical thinking with people leadership, coaching, and stakeholder management
- Demonstrated track record in designing and implementing strategies for improved service sales performance, NPS, and/or customer retention
- Hands-on experience managing outsourced operations and international BPO partnerships, including performance management and relationship governance
- Excellent communication, facilitation, and influencing skills across all organizational levels
- Fluent English skills; German and French skills a strong plus
Aufgaben
- Develop and execute the Care2Sales strategy
- Align customer care interactions to sales targets
- Align customer care interactions to retention targets
- Align customer care interactions to upselling targets
- Steer and support BPO partner operations abroad
- Provide strategic guidance to BPO partners
- Offer actionable insights to BPO partners
- Conduct performance reviews for BPO partners
- Foster a customer-centric sales mindset
- Collaborate with internal stakeholders to design effective offers
- Collaborate with internal stakeholders to design effective tools
- Collaborate with internal stakeholders to design effective journeys
- Collaborate with internal stakeholders to design conversation guides
- Enable consultative selling in all service contacts
- Identify and implement incentive models
- Identify and implement process optimization
- Identify and implement training and coaching concepts
- Drive continuous and sustainable performance improvement
- Analyze KPIs and business insights
- Steer performance using insights
- Uncover new opportunities
- Build solid business cases for new initiatives
- Build solid business cases for optimizations
- Act as a change leader
- Drive cultural shift towards value creation
- Drive cultural shift towards opportunity identification
- Safeguard brand, communication, and quality standards
- Ensure customer-centric sales activities
- Ensure ethical selling practices
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
- Französisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunrise GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Sunrise GmbH
Branche
Telecommunications
Beschreibung
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Noch nicht perfekt?
- Sunrise GmbH
Senior Product Manager(m/w/x)
Vollzeitmit HomeofficeSeniorZürich - Sunrise GmbH
Performance & Analytics Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenZürich - NTT DATA
Senior Collaboration Technology Sales Specialist(m/w/x)
Vollzeitmit HomeofficeSeniorWallisellen - NTT DATA
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Vollzeitmit HomeofficeSeniorWallisellen - SMG Swiss Marketplace Group
Sales Operation Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenZürich