BioNTech SE
(Senior) Product Owner SAP FI/CO(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Mainz
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BIBioNTech SE
Product Owner for Customer Care Channels(m/w/x)
Mainz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Lead unification of telephony and ticketing systems for Customer Care Channels at pharmaceutical company. Experience managing telephony/ticketing systems and platform migration track record required. Flexible hours, vacation account.
Anforderungen
- 5+ years experience in product ownership or related IT role
- Experience managing telephony and ticketing systems
- Track record in platform migration projects
- Experience in ESM environments or ITIL-based frameworks
- Understanding of Agile methodologies and backlog management
- Experience working with cross-functional teams
- Familiarity with business process optimization
- Ability to manage customer care platform roadmaps
- Strong stakeholder management and communication skills
- Understanding of platform configurations and integrations
- Knowledge of telephony and contact center platforms
- Data-driven decision making and analytics skills
- Ability to drive change management and adoption
- Problem-solving and critical thinking skills
- Fluent English skills
Aufgaben
- Define the vision and roadmap for telephony and ticketing systems
- Align system goals with the organization’s ESM strategy
- Lead the unification of Customer Care Channels
- Ensure workflow continuity and minimal disruption during integrations
- Gather requirements from internal and external stakeholders
- Prioritize features to meet business and technical needs
- Drive continuous improvements to enhance usability and service levels
- Support change management through clear communication and training guidance
- Monitor system performance and troubleshoot technical issues
- Coordinate with technical teams to ensure security and compliance
- Manage contract and service delivery for implementation partners
- Lead and steer a small team of internal and external members
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Genesys
- Zendesk
- ServiceNow
- ESM
- ITIL
- Agile
Benefits
Flexibles Arbeiten
- Flexible hours
Mehr Urlaubstage
- Vacation account
Weiterbildungsangebote
- Digital Learning
- LinkedIn Learning
Karriere- und Weiterentwicklung
- Performance and talent development
- Leadership development
Sonstige Vorteile
- Apprenticeships
- Support for full potential
Lockere Unternehmenskultur
- Culture on an equal footing
Sinnstiftende Arbeit
- Opportunities to shape and impact
Firmenfahrrad
- Company bike
Öffi Tickets
- Job ticket
- Deutschlandticket
Betriebliche Altersvorsorge
- Employer-funded pension
Kinderbetreuung
- Childcare
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens BioNTech SE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Senior Produktmanager(m/w/x)
Vollzeitnur vor OrtSeniorMainz
BIBioNTech SE
Product Owner for Customer Care Channels(m/w/x)
Mainz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Lead unification of telephony and ticketing systems for Customer Care Channels at pharmaceutical company. Experience managing telephony/ticketing systems and platform migration track record required. Flexible hours, vacation account.
Anforderungen
- 5+ years experience in product ownership or related IT role
- Experience managing telephony and ticketing systems
- Track record in platform migration projects
- Experience in ESM environments or ITIL-based frameworks
- Understanding of Agile methodologies and backlog management
- Experience working with cross-functional teams
- Familiarity with business process optimization
- Ability to manage customer care platform roadmaps
- Strong stakeholder management and communication skills
- Understanding of platform configurations and integrations
- Knowledge of telephony and contact center platforms
- Data-driven decision making and analytics skills
- Ability to drive change management and adoption
- Problem-solving and critical thinking skills
- Fluent English skills
Aufgaben
- Define the vision and roadmap for telephony and ticketing systems
- Align system goals with the organization’s ESM strategy
- Lead the unification of Customer Care Channels
- Ensure workflow continuity and minimal disruption during integrations
- Gather requirements from internal and external stakeholders
- Prioritize features to meet business and technical needs
- Drive continuous improvements to enhance usability and service levels
- Support change management through clear communication and training guidance
- Monitor system performance and troubleshoot technical issues
- Coordinate with technical teams to ensure security and compliance
- Manage contract and service delivery for implementation partners
- Lead and steer a small team of internal and external members
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Genesys
- Zendesk
- ServiceNow
- ESM
- ITIL
- Agile
Benefits
Flexibles Arbeiten
- Flexible hours
Mehr Urlaubstage
- Vacation account
Weiterbildungsangebote
- Digital Learning
- LinkedIn Learning
Karriere- und Weiterentwicklung
- Performance and talent development
- Leadership development
Sonstige Vorteile
- Apprenticeships
- Support for full potential
Lockere Unternehmenskultur
- Culture on an equal footing
Sinnstiftende Arbeit
- Opportunities to shape and impact
Firmenfahrrad
- Company bike
Öffi Tickets
- Job ticket
- Deutschlandticket
Betriebliche Altersvorsorge
- Employer-funded pension
Kinderbetreuung
- Childcare
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens BioNTech SE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
BioNTech SE
Branche
Pharmaceuticals
Beschreibung
Das Unternehmen entwickelt bahnbrechende Medikamente zur Verbesserung der globalen Gesundheit und zur Bekämpfung von Krankheiten.
Noch nicht perfekt?
- BioNTech SE
(Senior) Product Owner SAP FI/CO(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMainz - BioNTech SE
Product Owner ERP Products for Logistics(m/w/x)
Vollzeitnur vor OrtSeniorMainz - BioNTech SE
Business Analyst Experience Platforms(m/w/x)
Vollzeitnur vor OrtSeniorMainz, Berlin - BioNTech SE
Product Owner ERP Products for Sales & Distribution(m/w/x)
Vollzeitnur vor OrtSeniorMainz - VP Verbund Pflegehilfe GmbH
Senior Produktmanager(m/w/x)
Vollzeitnur vor OrtSeniorMainz