Genesys
Technical Account Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Frankfurt am Main
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
GEGenesys Cloud Services Germany GmbH
Principal PS Consultant(m/w/x)
Frankfurt am Main
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Designing AI-powered experience orchestration on Genesys Cloud for enterprise clients. 8+ years relevant consulting experience required. Independence for larger impact, ownership of work.
Anforderungen
- Bachelor’s degree in Computer Science or equivalent technical experience
- 8+ years relevant professional consulting experience
- 3+ years with Genesys Cloud or similar CX, CRM, AI orchestration platforms
- Advanced understanding of modern cloud concepts and architectures
- Clear and effective communication of technical concepts
- Good experience with diagramming and presentation tools
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Experience designing/implementing AI-powered customer solutions
- Hands-on application development using APIs, JSON, JavaScript
- Understanding of DevOps principles and CI/CD pipelining tools
- Lead large-scale, fast-paced technical projects
- Strong written and verbal communication
- Escalation management skills
- Ability to lead and challenge customers on solution direction
- Business-outcome focused mindset
- Strong problem-solving skills
- Strong organizational skills
- Effective time management
- Ability to work independently
- Ability to work in collaborative team environments
- Occasional travel (approx. 25%)
Aufgaben
- Partner with customers to design innovative solutions
- Build and deliver AI-powered experience orchestration
- Provide technical leadership and consultative expertise
- Ensure customer goals align with Genesys’ vision
- Drive successful project delivery
- Serve as lead technical architect for complex projects
- Ensure high-quality solution delivery for strategic customers
- Configure and integrate Genesys Cloud solutions
- Deploy solutions according to Professional Services standards
- Collaborate with Project Managers to define scope
- Define project deliverables and timelines
- Provide technical mentorship to internal teams
- Train customers on Genesys Cloud solutions
- Identify and resolve engagement challenges
- Escalate issues when necessary
- Recommend process improvements for efficiency
- Enhance delivery quality
- Participate in knowledge sharing initiatives
- Contribute to Professional Services improvement efforts
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Genesys Cloud
- CX platforms
- CRM platforms
- AI orchestration platforms
- Google CCAI
- Salesforce
- Microsoft
- NICE CXone
- AWS Connect
- ServiceNow
- Amazon Web Services
- LucidChart
- Microsoft Visio
- Microsoft PowerPoint
- APIs
- JSON
- JavaScript
- DevOps
- CI/CD
Benefits
Sinnstiftende Arbeit
- Independence to make larger impact
Sonstige Vorteile
- Ownership of work
- Reasonable accommodation for application process
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Genesys Cloud Services Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Genesys
Account Director Healthcare & Public Sector(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - ServiceNow
Solution Consultant – Identity & Security(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
Senior Partner Sales Manager(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
AI Solution Architect EMEA(m/w/x)
Vollzeitnur vor OrtKeine AngabeFrankfurt am Main
GEGenesys Cloud Services Germany GmbH
Principal PS Consultant(m/w/x)
Frankfurt am Main
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Designing AI-powered experience orchestration on Genesys Cloud for enterprise clients. 8+ years relevant consulting experience required. Independence for larger impact, ownership of work.
Anforderungen
- Bachelor’s degree in Computer Science or equivalent technical experience
- 8+ years relevant professional consulting experience
- 3+ years with Genesys Cloud or similar CX, CRM, AI orchestration platforms
- Advanced understanding of modern cloud concepts and architectures
- Clear and effective communication of technical concepts
- Good experience with diagramming and presentation tools
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Experience designing/implementing AI-powered customer solutions
- Hands-on application development using APIs, JSON, JavaScript
- Understanding of DevOps principles and CI/CD pipelining tools
- Lead large-scale, fast-paced technical projects
- Strong written and verbal communication
- Escalation management skills
- Ability to lead and challenge customers on solution direction
- Business-outcome focused mindset
- Strong problem-solving skills
- Strong organizational skills
- Effective time management
- Ability to work independently
- Ability to work in collaborative team environments
- Occasional travel (approx. 25%)
Aufgaben
- Partner with customers to design innovative solutions
- Build and deliver AI-powered experience orchestration
- Provide technical leadership and consultative expertise
- Ensure customer goals align with Genesys’ vision
- Drive successful project delivery
- Serve as lead technical architect for complex projects
- Ensure high-quality solution delivery for strategic customers
- Configure and integrate Genesys Cloud solutions
- Deploy solutions according to Professional Services standards
- Collaborate with Project Managers to define scope
- Define project deliverables and timelines
- Provide technical mentorship to internal teams
- Train customers on Genesys Cloud solutions
- Identify and resolve engagement challenges
- Escalate issues when necessary
- Recommend process improvements for efficiency
- Enhance delivery quality
- Participate in knowledge sharing initiatives
- Contribute to Professional Services improvement efforts
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Genesys Cloud
- CX platforms
- CRM platforms
- AI orchestration platforms
- Google CCAI
- Salesforce
- Microsoft
- NICE CXone
- AWS Connect
- ServiceNow
- Amazon Web Services
- LucidChart
- Microsoft Visio
- Microsoft PowerPoint
- APIs
- JSON
- JavaScript
- DevOps
- CI/CD
Benefits
Sinnstiftende Arbeit
- Independence to make larger impact
Sonstige Vorteile
- Ownership of work
- Reasonable accommodation for application process
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Genesys Cloud Services Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Genesys Cloud Services Germany GmbH
Branche
IT
Beschreibung
The company empowers organizations to create the best customer and employee experiences through its AI-powered platform.
Noch nicht perfekt?
- Genesys
Technical Account Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahrenFrankfurt am Main - Genesys
Account Director Healthcare & Public Sector(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - ServiceNow
Solution Consultant – Identity & Security(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
Senior Partner Sales Manager(m/w/x)
Vollzeitnur vor OrtSeniorFrankfurt am Main - Genesys Cloud Services Germany GmbH
AI Solution Architect EMEA(m/w/x)
Vollzeitnur vor OrtKeine AngabeFrankfurt am Main