MS Engineer (L1)(m/w/x)

Beschreibung

In this entry-level role, you will ensure client systems stay operational by proactively resolving technical incidents and optimizing infrastructure through automation and diligent monitoring.

Anforderungen

• •Basic understanding of networking and security technologies
• •Disciplined ticket handling and SOP adherence
• •Ability to resolve tickets using knowledge articles
• •Good understanding of ITSM tools and processes
• •Strong planning and adaptability skills
• •Strong work ethic and flexibility for hours
• •Adaptability to changing environments
• •Client-focused approach and positive experience creation
• •Intercultural communication and collaboration aptitude
• •Excellent active listening skills
• •Positive outlook and resilience under pressure
• •Bachelor’s degree in IT/computing or equivalent experience

Aufgaben

• •Provide managed services for client IT infrastructure
• •Identify and resolve technical incidents proactively
• •Monitor client infrastructure to detect errors
• •Investigate root causes of first-line incidents
• •Follow approved procedures for request fulfillment
• •Provide support via telephone, ITSM tickets, and chat
• •Execute patching and configuration maintenance activities
• •Manage smooth shift handovers for continuous service
• •Identify optimization and automation opportunities
• •Support project work and disaster recovery tests
• •Escalate complex incidents and requests when necessary
• •Update knowledge bases and share technical insights

Tools & Technologien