CGM
Customer Journey Owner(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Koblenz
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CGCGM
Knowledge Quality Lead(m/w/x)
Koblenz
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Structuring and scaling knowledge base from resolved customer issues for healthcare software. Experience with knowledge systems and governance required. Mobile work, flexible location.
Anforderungen
- Experience in knowledge management, content quality, or comparable role
- Excellent academic background, preferably from leading university
- Proven experience introducing, building, developing knowledge systems/content platforms
- Strong understanding of scalable processes and anchoring knowledge in organizations
- Confidence with governance, quality standards, binding processes
- Experience with AI-supported systems, retrieval architectures, or ITSM platforms
- Recognition of AI power in eHealth environment
- Desire to shape change
- Curious passion to understand how technology makes healthcare smarter, simpler, better
Aufgaben
- Manage the quality of the operational knowledge base
- Create standards from resolved customer issues
- Ensure knowledge is structured and accessible
- Make knowledge usable and scalable across teams
- Manage the knowledge management system
- Configure and roll out the knowledge system
- Ensure sustainable adoption of the knowledge system
- Define processes for creating knowledge documents
- Define processes for reviewing knowledge documents
- Define processes for approving knowledge documents
- Define processes for maintaining knowledge documents
- Translate resolved support cases into knowledge articles
- Translate resolved support cases into decision trees
- Translate resolved support cases into runbooks
- Introduce new ways of working in support teams
- Introduce new ways of working in delivery teams
- Introduce new ways of working in engineering teams
- Provide onboarding for new ways of working
- Provide training for new ways of working
- Identify process deviations early
- Initiate corrective measures for deviations
- Ensure standards are sustainably implemented
- Manage key success metrics
- Manage initiatives along defined targets
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI-supported systems
- retrieval architectures
- ITSM platforms
Benefits
Flexibles Arbeiten
- Mobile work
- Flexible work location
Team Events & Ausflüge
- Summer parties
- Christmas celebrations
Weiterbildungsangebote
- In-house academy
Mentoring & Coaching
- Professional growth support
Gratis oder Vergünstigte Mahlzeiten
- Healthy meals
Gesundheits- & Fitnessangebote
- Fully equipped gym
- Weekly fitness classes
Kinderbetreuung
- Daycare center
Mitarbeiterrabatte
- Corporate benefits
Firmenfahrrad
- Job bike option
Betriebliche Altersvorsorge
- Company pension schemes
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens CGM erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- CGM
Manager - AI Enabled Customer Support(m/w/x)
Vollzeitmit HomeofficeManagementKoblenz - CGM
Change Enablement Lead(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - DE65 CompuGroup Medical Deutschland AG
Quality Assurance Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - CGM
Head of Software Development(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz
CGCGM
Knowledge Quality Lead(m/w/x)
Koblenz
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Structuring and scaling knowledge base from resolved customer issues for healthcare software. Experience with knowledge systems and governance required. Mobile work, flexible location.
Anforderungen
- Experience in knowledge management, content quality, or comparable role
- Excellent academic background, preferably from leading university
- Proven experience introducing, building, developing knowledge systems/content platforms
- Strong understanding of scalable processes and anchoring knowledge in organizations
- Confidence with governance, quality standards, binding processes
- Experience with AI-supported systems, retrieval architectures, or ITSM platforms
- Recognition of AI power in eHealth environment
- Desire to shape change
- Curious passion to understand how technology makes healthcare smarter, simpler, better
Aufgaben
- Manage the quality of the operational knowledge base
- Create standards from resolved customer issues
- Ensure knowledge is structured and accessible
- Make knowledge usable and scalable across teams
- Manage the knowledge management system
- Configure and roll out the knowledge system
- Ensure sustainable adoption of the knowledge system
- Define processes for creating knowledge documents
- Define processes for reviewing knowledge documents
- Define processes for approving knowledge documents
- Define processes for maintaining knowledge documents
- Translate resolved support cases into knowledge articles
- Translate resolved support cases into decision trees
- Translate resolved support cases into runbooks
- Introduce new ways of working in support teams
- Introduce new ways of working in delivery teams
- Introduce new ways of working in engineering teams
- Provide onboarding for new ways of working
- Provide training for new ways of working
- Identify process deviations early
- Initiate corrective measures for deviations
- Ensure standards are sustainably implemented
- Manage key success metrics
- Manage initiatives along defined targets
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI-supported systems
- retrieval architectures
- ITSM platforms
Benefits
Flexibles Arbeiten
- Mobile work
- Flexible work location
Team Events & Ausflüge
- Summer parties
- Christmas celebrations
Weiterbildungsangebote
- In-house academy
Mentoring & Coaching
- Professional growth support
Gratis oder Vergünstigte Mahlzeiten
- Healthy meals
Gesundheits- & Fitnessangebote
- Fully equipped gym
- Weekly fitness classes
Kinderbetreuung
- Daycare center
Mitarbeiterrabatte
- Corporate benefits
Firmenfahrrad
- Job bike option
Betriebliche Altersvorsorge
- Company pension schemes
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens CGM erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
CGM
Branche
Healthcare
Beschreibung
Das Unternehmen ist ein führendes Unternehmen im Bereich Softwarelösungen für das Gesundheitswesen und beschäftigt über 9.000 Mitarbeitende.
Noch nicht perfekt?
- CGM
Customer Journey Owner(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - CGM
Manager - AI Enabled Customer Support(m/w/x)
Vollzeitmit HomeofficeManagementKoblenz - CGM
Change Enablement Lead(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - DE65 CompuGroup Medical Deutschland AG
Quality Assurance Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - CGM
Head of Software Development(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz