CGM
Manager - AI Enabled Customer Support(m/w/x)
Vollzeitmit HomeofficeManagement
Koblenz
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DEDE05 CGM SE & Co. KGaA
Head of Automation Healthcare Software(m/w/x)
Koblenz
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
AI-first strategy for global healthcare software services. Extensive leadership experience in AI/automation required. Flexible hybrid work, fully equipped workspaces.
Anforderungen
- Extensive leadership experience in senior roles (e.g. Head/SVP Digital Service, Global Support, AI/Automation)
- Experience in software/SaaS, preferably Healthcare, Pharma, or MedTech
- Excellent academic credentials
- Degree in business administration, engineering, computer science, or related field
- Graduation from a top-tier university
- Deep expertise in IT operations
- Deep expertise in service management (ITIL)
- Deep expertise in hybrid infrastructures
- Hands-on proficiency in machine learning
- Hands-on proficiency in NLP
- Hands-on proficiency in agentic AI
- Mastery of ServiceNow platform
- Mastery of Salesforce Service Cloud platform
- Mastery of Dynamics platform
- Mastery of Zendesk platform
- KPI-driven approach to digital transformation
- Fluent German
- Fluent English
- Strong analytical skills
- Hands-on mentality
- Customer-first mindset
- Leadership in change and innovation
Aufgaben
- Shape and execute an AI-first strategy for digital service
- Collaborate with global Customer Care and Field Service leaders
- Transform operations through AI and digital service
- Translate business requirements into actionable roadmaps
- Develop roadmaps for AI, automation, and digital service
- Ensure customer-centricity and measurable value
- Design globally scalable digital operating models
- Implement scalable digital operating models across service channels
- Harmonize tools and data for efficiency
- Harmonize tools and data for consistent user experience
- Lead development of agentic AI solutions
- Lead deployment of agentic AI solutions
- Automate service processes
- Enable end-to-end efficiency in service
- Enable robust compliance in service
- Define KPI frameworks for service quality
- Define KPI frameworks for automation
- Continuously improve KPI frameworks
- Drive measurable impact
- Report regularly to the executive board
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ServiceNow
- Salesforce Service Cloud
- Dynamics
- Zendesk
- machine learning
- NLP
- agentic AI
- ITIL
Benefits
Flexibles Arbeiten
- Flexible hybrid work
Modernes Büro
- Fully equipped workspaces
Team Events & Ausflüge
- Company events (summer parties, Christmas celebrations)
Weiterbildungsangebote
- Professional development support
- In-house academy
- External training
Gratis oder Vergünstigte Mahlzeiten
- Healthy meals in canteen
Gesundheits- & Fitnessangebote
- Fully equipped gym
- Weekly fitness classes
Kinderbetreuung
- On-site daycare center
Mitarbeiterrabatte
- Corporate benefits
Firmenfahrrad
- Job bike option
Betriebliche Altersvorsorge
- Company pension schemes
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DE05 CGM SE & Co. KGaA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- CGM
Head of Software Development(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - CGM
Knowledge Quality Lead(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - CGM
Head of Sales – Healthcare(m/w/x)
Vollzeitmit HomeofficeManagementKoblenz - Seven Education
Head of Support(m/w/x)
Vollzeitmit HomeofficeSeniorWien, Hamburg, Berlin, Koblenz
DEDE05 CGM SE & Co. KGaA
Head of Automation Healthcare Software(m/w/x)
Koblenz
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
AI-first strategy for global healthcare software services. Extensive leadership experience in AI/automation required. Flexible hybrid work, fully equipped workspaces.
Anforderungen
- Extensive leadership experience in senior roles (e.g. Head/SVP Digital Service, Global Support, AI/Automation)
- Experience in software/SaaS, preferably Healthcare, Pharma, or MedTech
- Excellent academic credentials
- Degree in business administration, engineering, computer science, or related field
- Graduation from a top-tier university
- Deep expertise in IT operations
- Deep expertise in service management (ITIL)
- Deep expertise in hybrid infrastructures
- Hands-on proficiency in machine learning
- Hands-on proficiency in NLP
- Hands-on proficiency in agentic AI
- Mastery of ServiceNow platform
- Mastery of Salesforce Service Cloud platform
- Mastery of Dynamics platform
- Mastery of Zendesk platform
- KPI-driven approach to digital transformation
- Fluent German
- Fluent English
- Strong analytical skills
- Hands-on mentality
- Customer-first mindset
- Leadership in change and innovation
Aufgaben
- Shape and execute an AI-first strategy for digital service
- Collaborate with global Customer Care and Field Service leaders
- Transform operations through AI and digital service
- Translate business requirements into actionable roadmaps
- Develop roadmaps for AI, automation, and digital service
- Ensure customer-centricity and measurable value
- Design globally scalable digital operating models
- Implement scalable digital operating models across service channels
- Harmonize tools and data for efficiency
- Harmonize tools and data for consistent user experience
- Lead development of agentic AI solutions
- Lead deployment of agentic AI solutions
- Automate service processes
- Enable end-to-end efficiency in service
- Enable robust compliance in service
- Define KPI frameworks for service quality
- Define KPI frameworks for automation
- Continuously improve KPI frameworks
- Drive measurable impact
- Report regularly to the executive board
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ServiceNow
- Salesforce Service Cloud
- Dynamics
- Zendesk
- machine learning
- NLP
- agentic AI
- ITIL
Benefits
Flexibles Arbeiten
- Flexible hybrid work
Modernes Büro
- Fully equipped workspaces
Team Events & Ausflüge
- Company events (summer parties, Christmas celebrations)
Weiterbildungsangebote
- Professional development support
- In-house academy
- External training
Gratis oder Vergünstigte Mahlzeiten
- Healthy meals in canteen
Gesundheits- & Fitnessangebote
- Fully equipped gym
- Weekly fitness classes
Kinderbetreuung
- On-site daycare center
Mitarbeiterrabatte
- Corporate benefits
Firmenfahrrad
- Job bike option
Betriebliche Altersvorsorge
- Company pension schemes
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DE05 CGM SE & Co. KGaA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
DE05 CGM SE & Co. KGaA
Branche
Healthcare
Beschreibung
Das Unternehmen ist ein führendes Unternehmen im Bereich Softwarelösungen für das Gesundheitswesen und beschäftigt über 9.000 Mitarbeitende.
Noch nicht perfekt?
- CGM
Manager - AI Enabled Customer Support(m/w/x)
Vollzeitmit HomeofficeManagementKoblenz - CGM
Head of Software Development(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - CGM
Knowledge Quality Lead(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKoblenz - CGM
Head of Sales – Healthcare(m/w/x)
Vollzeitmit HomeofficeManagementKoblenz - Seven Education
Head of Support(m/w/x)
Vollzeitmit HomeofficeSeniorWien, Hamburg, Berlin, Koblenz