Hyundai Motor Europe GmbH
Experiential Marketing Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Offenbach am Main
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
HYHyundai Motor Europe GmbH
Head of Ownership Experience(m/w/x)
Offenbach am Main
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Establishing unified customer feedback ecosystems and EU standard contact center processes for automotive innovation. 8-10 years in CX/CS/Aftersales leadership and a Master's degree required. Car sharing and car lease mobility program.
Anforderungen
- 8–10 years of experience in Customer Experience (CX), Customer Service (CS), Aftersales, and insights leadership roles
- Master’s Degree or equivalent level
- Proven ability to translate customer insights into strategic and operational action plans
- Strong leadership, collaboration, and communication skills
- Hands-on experience with CRM and CX/CS tools
- Passion for delivering exceptional customer experiences
- Skilled in developing talent and managing performance
- Strong interpersonal and social capabilities
- Confident in presenting and public speaking
Aufgaben
- Establish a unified customer feedback ecosystem
- Integrate diverse data streams for a comprehensive customer view
- Conduct in-depth concept analysis to identify trends and pain points
- Translate insights into recommendations for executive strategy
- Design and implement EU standard processes for contact centers
- Establish harmonized complaint-handling guidelines
- Define and own Net Promoter Score (NPS) targets
- Monitor NPS performance and lead improvement initiatives
- Act as a central liaison between NSC and corporate headquarters
- Align customer insights with operational strategies
- Direct strategic enhancements for key CX platforms
- Lead testing of new modules for CX systems
- Champion knowledge-sharing initiatives and training programs
- Oversee onboarding of new markets for market autonomy
- Create and distribute monthly HCX reports for executive leadership
- Integrate market initiatives and performance metrics into reports
Berufserfahrung
- 8 - 10 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- CRM
- CX tools
- CS tools
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid work policy
Attraktive Vergütung
- Competitive salary and benefits package
Weiterbildungsangebote
- Continued learning and professional development
Firmenwagen
- Car sharing and car lease mobility program
Gratis oder Vergünstigte Mahlzeiten
- Daily complimentary lunch
- Subsidized breakfast snacks
Gesundheits- & Fitnessangebote
- Free access to company gym
- Opportunities to join company sporting clubs
Lockere Unternehmenskultur
- Highly international working environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Hyundai Motor Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Vollzeitmit HomeofficeManagementWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München - SAIC Motor Deutschland GmbH
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HYHyundai Motor Europe GmbH
Head of Ownership Experience(m/w/x)
Offenbach am Main
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Establishing unified customer feedback ecosystems and EU standard contact center processes for automotive innovation. 8-10 years in CX/CS/Aftersales leadership and a Master's degree required. Car sharing and car lease mobility program.
Anforderungen
- 8–10 years of experience in Customer Experience (CX), Customer Service (CS), Aftersales, and insights leadership roles
- Master’s Degree or equivalent level
- Proven ability to translate customer insights into strategic and operational action plans
- Strong leadership, collaboration, and communication skills
- Hands-on experience with CRM and CX/CS tools
- Passion for delivering exceptional customer experiences
- Skilled in developing talent and managing performance
- Strong interpersonal and social capabilities
- Confident in presenting and public speaking
Aufgaben
- Establish a unified customer feedback ecosystem
- Integrate diverse data streams for a comprehensive customer view
- Conduct in-depth concept analysis to identify trends and pain points
- Translate insights into recommendations for executive strategy
- Design and implement EU standard processes for contact centers
- Establish harmonized complaint-handling guidelines
- Define and own Net Promoter Score (NPS) targets
- Monitor NPS performance and lead improvement initiatives
- Act as a central liaison between NSC and corporate headquarters
- Align customer insights with operational strategies
- Direct strategic enhancements for key CX platforms
- Lead testing of new modules for CX systems
- Champion knowledge-sharing initiatives and training programs
- Oversee onboarding of new markets for market autonomy
- Create and distribute monthly HCX reports for executive leadership
- Integrate market initiatives and performance metrics into reports
Berufserfahrung
- 8 - 10 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- CRM
- CX tools
- CS tools
Benefits
Flexibles Arbeiten
- Flexible working hours
- Hybrid work policy
Attraktive Vergütung
- Competitive salary and benefits package
Weiterbildungsangebote
- Continued learning and professional development
Firmenwagen
- Car sharing and car lease mobility program
Gratis oder Vergünstigte Mahlzeiten
- Daily complimentary lunch
- Subsidized breakfast snacks
Gesundheits- & Fitnessangebote
- Free access to company gym
- Opportunities to join company sporting clubs
Lockere Unternehmenskultur
- Highly international working environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Hyundai Motor Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Hyundai Motor Europe GmbH
Branche
Automotive
Beschreibung
The company leads in automotive innovation and strategic market research to enhance customer understanding and product development.
Noch nicht perfekt?
- Hyundai Motor Europe GmbH
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Vollzeitmit HomeofficeSeniorOffenbach am Main - Hyundai Motor Europe GmbH
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Vollzeitmit HomeofficeSeniorOffenbach am Main - Genesis Deutschland
Head of Sales(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenOffenbach am Main - SAP
Head, SAP BDC & AI Customer Success Manager, DMI(m/w/x)
Vollzeitmit HomeofficeManagementWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München - SAIC Motor Deutschland GmbH
Lead of Sales Operations(m/w/x)
Vollzeitmit HomeofficeSeniorNeu-Isenburg