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CICirconomit

Head of Customer Delivery (m/w/x)

Berlin, Köln, München, Stuttgart
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung

Hands-on customer success for decision infrastructure mapping reality into computers. Technical analytical foundation and ability to sell/deliver at eye level with engineers required. Equity package (VSOP).

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Anforderungen

  • Technical analytical foundation (engineering, computer science, data engineering, logistics, finance with operations research, or similar)
  • Ability to sell and deliver at eye level with engineers, heads of operations, and controlling
  • Ability to convince IT directors regarding data usage
  • Strong data handling skills with ERP and Excel exports
  • Ability to identify data inconsistencies
  • Strong problem structuring skills
  • Experience translating business questions into quantitative models
  • 5+ years in industry or consulting with demonstrable ownership of results
  • Ideal profile: technical consulting experience
  • Interpersonal and sales skills
  • Ability to create value and qualify stakeholders
  • Ability to run calls, scope problems, and win customers into pilots
  • Ability to read a P&L
  • Understanding of OEE and inventory versus service level
  • Customer relationship management skills
  • Willingness to travel regularly within the DACH region
  • German C1 or higher
  • Fluent English
  • NRW-based or willing to work hybrid
  • Very structured
  • Hyper biased for action
  • Proven track record of winning
  • Accountability for system delivery
  • Ability to engage in customer conversations within three days

Aufgaben

  • Own customer success hands-on in delivery
  • Manage every process step end-to-end in value creation
  • Lead development projects
  • Act as the customer's primary point of contact
  • Deeply understand use cases to drive and implement solutions
  • Implement solutions with customer researchers
  • Shape, build, and lead the delivery function
  • Execute on eye level with founders
  • Build the department
  • Take over customer projects from founders and advance them
  • Deconstruct customer decision problems during initial calls
  • Perform pre-sales activities
  • Develop a first mini model
  • Scope and lead development projects end-to-end
  • Own project results, not just planning and organization
  • Decide with modelers how use cases should be built
  • Build large, real, decision-grade models on customer data
  • Translate industrial reality into optimization problems
  • Translate optimization results back into actionable customer decisions
  • Analyze data yourself
  • Present outcomes to customer management
  • Ensure mathematical depth is applied to the right problems
  • Ensure solutions are executed in the right direction
  • Convert Proof of Value to paid onboarding pilots
  • Convert pilots to enterprise contracts
  • Carry substance and help close deals
  • Sustain long-term value
  • Develop the delivery playbook
  • Make delivery repeatable
  • Manage individual delivery efforts
  • Determine who joins the delivery team
  • Own Proof of Value to paid conversion
  • Manage time from kickoff to first trusted customer result
  • Own revenue in your portfolio
  • Create sustainable long-term value by delivering the right things
  • Collaborate closely with product leads
  • Manage customer success through product and delivery

Berufserfahrung

5 Jahre

Ausbildung

Bachelor-Abschluss

Sprachen

Deutschfließend
Englischverhandlungssicher

Tools & Technologien

ERPExcel

Benefits

Attraktive Vergütung
  • Competitive salary
  • Equity package (VSOP)

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens Circonomit erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei Circonomit

Über das Unternehmen

CI
ITBerlin

Circonomit builds the strategic twin of organizations by transforming operational data into clear impact models, revolutionizing resource management and decision-making.

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