Beschreibung

In this role, you will drive customer success by identifying friction points and shaping go-to-market initiatives. Your day-to-day responsibilities will involve designing experiments, analyzing metrics, and leveraging AI to enhance operational efficiency and revenue growth.

Anforderungen

• •5–10 years’ experience in Revenue Operations, GTM Strategy, GTM Operations, or similar roles
• •Strong understanding of B2B SaaS GTM models and customer lifecycle management
• •Hands-on experience building and scaling GTM systems, workflows, and automation
• •Proven ability to use data and analytics to build root-cause business cases
• •Experience running high-velocity, targeted GTM initiatives, with or without AI-powered tooling
• •Comfort working across strategy and execution
• •Very strong stakeholder management and cross-functional communication skills
• •Ability to build rigorous, well-structured business cases to influence senior leadership
• •Builder mindset with high ownership, agency, and bias toward action
• •Experience as an individual contributor in Sales, Customer Success, or Business Development
• •Experience with tools such as HubSpot, Salesforce, Clay, Looker, n8n, dbt, or similar
• •Some technical fluency (e.g. SQL, APIs, no-code/low-code automation)

Aufgaben

• •Identify root-cause friction points in the customer journey
• •Originate and shape GTM initiatives to enhance customer experience
• •Build data-backed business cases for prioritization and decision-making
• •Design and run GTM experiments across processes and tools
• •Define, track, and analyze key GTM and Customer Success metrics
• •Create dashboards that convert complex data into actionable insights
• •Design scalable operating models for GTM success
• •Evolve the GTM technology stack with Commercial IT
• •Leverage AI and automation to enhance customer-facing workflows
• •Develop automated GTM processes for revenue retention and churn reduction
• •Support expansion and upsell motions through targeted campaigns
• •Act as a GTM engineering thought partner for team coaching
• •Lead cross-functional GTM initiatives from ideation to rollout
• •Establish playbooks and documentation for consistent execution
• •Evaluate and implement emerging GTM technologies and practices

Tools & Technologien

Benefits