Parloa
Forward Deployed Engineer, DevOps(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, München
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PAParloa
Forward Deployed Engineer, VoIP(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
At a fast-growing GenAI startup, diagnosing tricky call flows and unblocking go-lives for voice-first customer service platforms. 5+ years in telephony engineering or SIP integrations with direct customer impact required. Equity package, workation opportunities, Deutschland ticket.
Anforderungen
- 5+ years professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact
- Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting
- Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches
- Practical experience with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure
- Comfort in ambiguous, high-responsibility situations; issue ownership and resolution
- Clear communication with engineers and non-telephony stakeholders
- Builder mindset: designing, validating, and making fixes repeatable
- Degree in Computer Science, Engineering, related field, or equivalent practical experience
- Strong plus: Cloud-native experience (especially Azure), Kubernetes, and/or building integration tooling
Aufgaben
- Diagnose tricky call flows.
- Design robust connectivity patterns.
- Unblock go-lives under pressure.
- Lead VoIP/SIP connectivity projects for customers and partners.
- Manage projects from proof-of-concept to production.
- Design reliable call paths for integrations.
- Architect integrations using SIP trunking and telephony.
- Balance latency, reliability, and security constraints.
- Debug complex end-to-end signaling and media issues.
- Troubleshoot problems using logs and network traces.
- Propose connectivity options for strict enterprise constraints.
- Address firewall policies, limited ports, and security.
- Partner with customer engineers.
- Align architectures, test plans, and operational procedures.
- Enable telephony partners to integrate with Parloa.
- Resolve partner escalations.
- Improve repeatability via patterns, tooling, and documentation.
- Build utilities, scripts, or lightweight services.
- Validate assumptions, automate diagnostics, and close gaps.
- Define best practices for telephony deployment reliability.
- Improve NAT traversal, resiliency, monitoring, and incident response.
- Shape the product through field learnings.
- Provide clear feedback to core engineering.
- Drive platform improvements from integration pain.
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SIP
- SBCs
- PBX
- Kubernetes
- Azure
Benefits
Flexibles Arbeiten
- Flexible working hours
- Work from home
Workation & Sabbatical
- Workation opportunities
Attraktive Vergütung
- Equity package
Öffi Tickets
- Deutschland ticket
Gesundheits- & Fitnessangebote
- Urban Sports Club
- Nilo Health
Sonstige Vorteile
- Job Rad
Gratis oder Vergünstigte Mahlzeiten
- Weekly sponsored office lunches
Weiterbildungsangebote
- Training and development budget
Team Events & Ausflüge
- Regular team events
- Game nights
- Social activities
Ergonomischer Arbeitsplatz
- Adjustable desks
Modernes Büro
- Social areas
Snacks & Getränke
- Fresh fruits
- Cereals
- Drinks
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parloa erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Parloa
Senior Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Synthflow
Forward Deployed Engineer(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - Aircall
Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Synthflow AI
Lead VOIP Engineer (FreeSWITCH & Kamailio)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin
PAParloa
Forward Deployed Engineer, VoIP(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
At a fast-growing GenAI startup, diagnosing tricky call flows and unblocking go-lives for voice-first customer service platforms. 5+ years in telephony engineering or SIP integrations with direct customer impact required. Equity package, workation opportunities, Deutschland ticket.
Anforderungen
- 5+ years professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact
- Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting
- Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches
- Practical experience with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure
- Comfort in ambiguous, high-responsibility situations; issue ownership and resolution
- Clear communication with engineers and non-telephony stakeholders
- Builder mindset: designing, validating, and making fixes repeatable
- Degree in Computer Science, Engineering, related field, or equivalent practical experience
- Strong plus: Cloud-native experience (especially Azure), Kubernetes, and/or building integration tooling
Aufgaben
- Diagnose tricky call flows.
- Design robust connectivity patterns.
- Unblock go-lives under pressure.
- Lead VoIP/SIP connectivity projects for customers and partners.
- Manage projects from proof-of-concept to production.
- Design reliable call paths for integrations.
- Architect integrations using SIP trunking and telephony.
- Balance latency, reliability, and security constraints.
- Debug complex end-to-end signaling and media issues.
- Troubleshoot problems using logs and network traces.
- Propose connectivity options for strict enterprise constraints.
- Address firewall policies, limited ports, and security.
- Partner with customer engineers.
- Align architectures, test plans, and operational procedures.
- Enable telephony partners to integrate with Parloa.
- Resolve partner escalations.
- Improve repeatability via patterns, tooling, and documentation.
- Build utilities, scripts, or lightweight services.
- Validate assumptions, automate diagnostics, and close gaps.
- Define best practices for telephony deployment reliability.
- Improve NAT traversal, resiliency, monitoring, and incident response.
- Shape the product through field learnings.
- Provide clear feedback to core engineering.
- Drive platform improvements from integration pain.
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SIP
- SBCs
- PBX
- Kubernetes
- Azure
Benefits
Flexibles Arbeiten
- Flexible working hours
- Work from home
Workation & Sabbatical
- Workation opportunities
Attraktive Vergütung
- Equity package
Öffi Tickets
- Deutschland ticket
Gesundheits- & Fitnessangebote
- Urban Sports Club
- Nilo Health
Sonstige Vorteile
- Job Rad
Gratis oder Vergünstigte Mahlzeiten
- Weekly sponsored office lunches
Weiterbildungsangebote
- Training and development budget
Team Events & Ausflüge
- Regular team events
- Game nights
- Social activities
Ergonomischer Arbeitsplatz
- Adjustable desks
Modernes Büro
- Social areas
Snacks & Getränke
- Fresh fruits
- Cereals
- Drinks
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Parloa erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Parloa
Branche
IT
Beschreibung
Parloa is a fast-growing startup in Generative AI and customer service, offering a voice-first GenAI platform for contact centers.
Noch nicht perfekt?
- Parloa
Forward Deployed Engineer, DevOps(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Parloa
Senior Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Synthflow
Forward Deployed Engineer(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - Aircall
Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Synthflow AI
Lead VOIP Engineer (FreeSWITCH & Kamailio)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin