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Forward Deployed Engineer(m/w/x)
Designing and deploying integrations for customer communications platforms, utilizing low/no-code tools and CRM automation. Strong command of APIs, webhooks, and data structures essential. Direct customer engagement for solution architecture and integration deployment.
Anforderungen
- Fluency in APIs
- Confidence in managing technical projects
- Eagerness to learn and build new models
- 5–8 years in technical consulting, solutions engineering, or integration-focused project management
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL)
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato)
- Experience with CRM automation (HubSpot, Salesforce)
- Practical understanding of AI workflow configuration
- Proven ability to lead cross-functional projects
- Excellent communication and stakeholder management skills
- Growth mindset
- Experience in telephony, voice, or contact center systems
- Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
- Exposure to scripting (JavaScript/Python)
Aufgaben
- Lead customer discovery and design sessions
- Map business processes and identify automation opportunities
- Define solution architecture
- Design, build, and deploy integrations using low/no-code platforms
- Utilize CRM automation tools with API connectors
- Collaborate with Engineering to validate technical feasibility
- Resolve blockers and share field learnings
- Configure and optimize the AI Agent
- Define intents, prompts, actions, and performance metrics
- Manage complex, cross-functional deployments
- Define timelines and align stakeholders
- Ensure accountability and deliver on time
- Create scalable models and reusable frameworks
- Champion continuous learning and enablement
- Train peers and run internal workshops
- Document best practices to raise technical standards
- Run global outbound campaigns within the customer base
- Generate pipeline and accelerate adoption
- Collaborate with GTM leadership for accountability
- Own regional top-line targets for assigned products
- Define product-specific MRR strategies
- Coordinate cross-functional support
- Shape the AI Voice Agent roadmap with Product and PMM
- Drive internal and external product education
- Maintain awareness of AI and CX industry trends
- Deliver high-quality, scalable AI Agent deployments
- Shorten time-to-first-value for SMB customers
- Create reusable frameworks actively used by peers
- Enhance platform capabilities through collaboration
- Demonstrate leadership in team enablement and upskilling
- Drive improvements in customer metrics and revenue impact
Berufserfahrung
- 5 - 8 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- APIs
- webhooks
- data structures (JSON, REST, GraphQL)
- low-code orchestration tools (Zapier, Make, n8n, Workato)
- CRM automation (HubSpot, Salesforce)
- AI workflow configuration
- BI and analytics tools (Looker, BigQuery, Snowflake)
- scripting (JavaScript/Python)
Noch nicht perfekt?
- SynthflowVollzeitRemoteBerufserfahrenBerlin
- Parloa
Senior Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Taktile
Senior Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Taktile
Lead Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - deepset GmbH
Forward Deployed Software Engineer (Full-stack)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin
Forward Deployed Engineer(m/w/x)
Designing and deploying integrations for customer communications platforms, utilizing low/no-code tools and CRM automation. Strong command of APIs, webhooks, and data structures essential. Direct customer engagement for solution architecture and integration deployment.
Anforderungen
- Fluency in APIs
- Confidence in managing technical projects
- Eagerness to learn and build new models
- 5–8 years in technical consulting, solutions engineering, or integration-focused project management
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL)
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato)
- Experience with CRM automation (HubSpot, Salesforce)
- Practical understanding of AI workflow configuration
- Proven ability to lead cross-functional projects
- Excellent communication and stakeholder management skills
- Growth mindset
- Experience in telephony, voice, or contact center systems
- Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
- Exposure to scripting (JavaScript/Python)
Aufgaben
- Lead customer discovery and design sessions
- Map business processes and identify automation opportunities
- Define solution architecture
- Design, build, and deploy integrations using low/no-code platforms
- Utilize CRM automation tools with API connectors
- Collaborate with Engineering to validate technical feasibility
- Resolve blockers and share field learnings
- Configure and optimize the AI Agent
- Define intents, prompts, actions, and performance metrics
- Manage complex, cross-functional deployments
- Define timelines and align stakeholders
- Ensure accountability and deliver on time
- Create scalable models and reusable frameworks
- Champion continuous learning and enablement
- Train peers and run internal workshops
- Document best practices to raise technical standards
- Run global outbound campaigns within the customer base
- Generate pipeline and accelerate adoption
- Collaborate with GTM leadership for accountability
- Own regional top-line targets for assigned products
- Define product-specific MRR strategies
- Coordinate cross-functional support
- Shape the AI Voice Agent roadmap with Product and PMM
- Drive internal and external product education
- Maintain awareness of AI and CX industry trends
- Deliver high-quality, scalable AI Agent deployments
- Shorten time-to-first-value for SMB customers
- Create reusable frameworks actively used by peers
- Enhance platform capabilities through collaboration
- Demonstrate leadership in team enablement and upskilling
- Drive improvements in customer metrics and revenue impact
Berufserfahrung
- 5 - 8 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- APIs
- webhooks
- data structures (JSON, REST, GraphQL)
- low-code orchestration tools (Zapier, Make, n8n, Workato)
- CRM automation (HubSpot, Salesforce)
- AI workflow configuration
- BI and analytics tools (Looker, BigQuery, Snowflake)
- scripting (JavaScript/Python)
Über das Unternehmen
Aircall
Branche
IT
Beschreibung
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.
Noch nicht perfekt?
- Synthflow
Forward Deployed Engineer(m/w/x)
VollzeitRemoteBerufserfahrenBerlin - Parloa
Senior Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München - Taktile
Senior Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Taktile
Lead Forward Deployed Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - deepset GmbH
Forward Deployed Software Engineer (Full-stack)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin