Enterprise Customer Success Manager(m/w/x)

Beschreibung

As an Enterprise Customer Success Manager, you will foster strong relationships with customers, guiding them through renewals and helping them maximize their use of the Staffbase platform. This role involves monitoring customer health, identifying growth opportunities, and providing proactive support to ensure long-term success.

Anforderungen

• •3+ years in Customer Success, Account Management, or hybrid Sales/CS role within SaaS
• •Business fluent in German and English (minimum C1 level)
• •Proven experience owning a revenue quota with a track record of meeting or exceeding targets
• •Comfort navigating contract discussions and commercial negotiations
• •Ability to discuss business value, ROI, and long-term strategy
• •Ability to manage high-stakes situations
• •Exceptional presentation skills for leading Executive Business Reviews
• •Experience with CRM tools, e.g., Salesforce, Gainsight, HubSpot
• •Background in HR Tech or Internal Communications

Aufgaben

• •Build and maintain strong relationships with customers
• •Lead regular check-ins and business reviews
• •Guide customers through the renewal process
• •Monitor customer health and identify risks
• •Develop actions to prevent churn
• •Identify upsell and expansion opportunities
• •Create structured account plans with goals and next steps
• •Provide guidance on platform adoption and best practices
• •Use insights to optimize customer platform experience
• •Stay updated on product features and industry trends
• •Share customer feedback with internal teams
• •Support marketing initiatives like customer stories and events

Tools & Technologien

Benefits