Enterprise Customer Success Manager - German Fluency(m/w/x)

Beschreibung

As an Enterprise Customer Success Manager, you will partner with top customers to enhance their operations using the Samsara IoT platform. Your role involves creating success plans, conducting workshops, and collaborating with various teams to drive customer satisfaction and value.

Anforderungen

• •4+ years of experience in senior Customer Success, account management, or strategic consulting role
• •Strong priority management and high emotional intelligence
• •Experience supporting or working with technical products
• •Solutions-oriented with strong problem-solving skills
• •Proven track record of building trust and communicating effectively with stakeholders
• •Passion for going above and beyond and taking initiative
• •Diplomacy, tact, and poise under pressure
• •Bachelor’s degree from a 4-year institution
• •Fluency in German
• •Strong bias for action and high standards
• •Experience serving and supporting large-scale business solutions
• •Thrives in an unstructured, fast-paced, and change-heavy environment

Aufgaben

• •Collaborate with top customers to understand their fleet and unique challenges
• •Advise customers on customizing Samsara for their needs
• •Develop joint success plans outlining objectives, metrics, and timelines
• •Remove barriers to achieving business value for customers
• •Facilitate executive business reviews with decision-makers and leadership
• •Conduct workshops to analyze current operations and recommend workflow changes
• •Explain the capabilities of the Samsara platform to various businesses
• •Mentor the Customer Success and Support teams

Benefits