Duty Manager(m/w/x)

Beschreibung

As the senior leader on-site during dynamic late shifts, you'll ensure the safety and seamless operation of the House while diplomatically managing guest experiences and team coordination.

Anforderungen

• •Two years hotel or hospitality management experience
• •Understanding of hotel operations and guest standards
• •Professional demeanor and leadership by example
• •Exceptional interpersonal and conflict resolution skills
• •Calm, observant, and self-assured personality
• •Strong moral compass and sound judgment
• •Valid Certificate of Competence under § 34a GewO
• •Relevant experience in the security industry
• •Clean criminal record
• •Fluency in German and English
• •Communication skills and team-oriented mindset
• •Familiarity with setting up and implementing SOP

Aufgaben

• •Lead operations during late shifts and events
• •Coordinate and execute events and activities
• •Maintain a visible leadership presence on-site
• •Identify and resolve operational or behavioral issues
• •Support Front Office and Housekeeping teams
• •Handle guest complaints with professional discretion
• •Defuse sensitive situations diplomatically
• •Liaise with department heads for smooth handovers
• •Write comprehensive shift and incident reports
• •Conduct regular floor walks and property inspections
• •Ensure compliance with fire and safety protocols
• •Oversee the protection of hotel premises
• •Monitor CCTV and technical alarm systems
• •Manage access control for guests and suppliers
• •Enforce house rules and noise policies
• •Act as first responder during emergencies
• •Intervene in conflict situations to support staff
• •Document all actions in digital reporting systems

Tools & Technologien

Benefits