Customer Success Manager(m/w/x)

Beschreibung

As a strategic advisor, you will drive customer growth and product innovation by bridging the gap between technical users and the company's engineering teams to ensure long-term success.

Anforderungen

• •5+ years experience in customer-centric roles
• •Passion for advocating for customers
• •Aptitude and curiosity for technical concepts
• •High level of autonomy and ownership
• •Entrepreneurial mindset and process building skills
• •Teamwork and passion for collaboration
• •Prior exposure to database and cloud technology
• •Bilingual English and German

Aufgaben

• •Advise customers on technology strategy and best practices
• •Run enablement sessions independently or with internal teams
• •Optimize customer technical environments and product spend
• •Recommend product features to accelerate time to value
• •Collect customer feedback to inform product and leadership
• •Collaborate with product engineering to develop innovative solutions
• •Resolve critical customer issues and business-impacting outages
• •Execute account plans to mitigate risk and drive growth
• •Lead executive business reviews with C-suite leaders
• •Develop internal best practices and program enablement
• •Document customer interactions in Gainsight and Salesforce
• •Analyze account health signals to adjust engagement strategies
• •Manage relationships and performance reporting with sales leadership
• •Forecast expected churn and growth for senior leadership
• •Interview and onboard new team members
• •Lead peer enablement sessions and product certifications

Tools & Technologien

Benefits