Customer Success Manager(m/w/x)

Beschreibung

You manage client relationships, ensuring successful onboarding and service delivery. You analyze client activity and identify upsell opportunities to enhance customer satisfaction.

Anforderungen

• •2-4 years experience in Ad Tech preferred
• •Understanding of programmatic advertising required
• •Strong analytical skills
• •Demonstrated ability to communicate effectively
• •Ability to learn quickly
• •Enthusiasm for fast-paced environment
• •Exceptional organizational skills
• •Fluency with Microsoft PowerPoint, Word, Excel
• •Experience in Salesforce, Gainsight is a plus
• •Fluent English and German language skills

Aufgaben

• •Understand the digital advertising ecosystem.
• •Build knowledge of IAS products and processes.
• •Oversee client health, onboarding, and renewals.
• •Act as the main contact for assigned clients.
• •Provide timely problem resolution and escalations.
• •Prepare regular reports and analyze client activity.
• •Develop trusted relationships with key client stakeholders.
• •Ensure timely delivery of IAS solutions.
• •Assist with customer requests and escalations.
• •Identify at-risk scenarios and enact solutions.
• •Drive upsell opportunities with the Sales team.
• •Conduct regular business reviews with key clients.
• •Track customer engagements in internal systems.
• •Collaborate with Sales and Customer Success teams.
• •Onboard new customers effectively.
• •Communicate product enhancements to clients.
• •Share industry knowledge with team members.

Tools & Technologien