Customer Success Manager(m/w/x)

Beschreibung

As a trusted advisor, you will drive business growth and service excellence by managing complex client relationships, overseeing financial performance, and ensuring the successful adoption of the company's solutions.

Anforderungen

• •University degree or equivalent education and experience
• •10+ years experience in Cloud-based solutions
• •Knowledge in multi-tier governance design
• •Experience in large IT advisory development
• •Passion for technology and XaaS business
• •Expertise in IT and business context
• •Background in budget management
• •Superior business acumen and ROI communication
• •High organizational and multi-tasking skills
• •Advanced leadership and coaching skills
• •Excellent communication and negotiation skills

Aufgaben

• •Manage local accounts with complex service-based solutions
• •Interface directly with all levels of customer organizations
• •Build effective business relationships alongside account executives
• •Advise clients on market and IT strategies
• •Identify and close up-sell and cross-sell opportunities
• •Drive adoption and expansion of GreenLake business
• •Contribute to complex international bid engagements
• •Manage customer-specific services profit and loss
• •Forecast revenue and service costs accurately
• •Oversee demand and supply management for deals
• •Lead business governance and joint business reviews
• •Ensure service delivery excellence and contractual compliance
• •Maximize customer satisfaction through innovation
• •Improve financial performance of service contracts
• •Contribute to comprehensive account business plans

Tools & Technologien

Benefits