Customer Success Manager(m/w/x)

Anforderungen

• Experience in Customer Success or similar
• Experience owning a customer portfolio
• Ability to explain complex product features
• Comfort discussing reporting and operational processes
• Experience in startup or scale-up environments
• Strong prioritization and customer management skills
• Exposure to customer success metrics
• Fluency in English, German, or French
• Experience in hospitality tech or PMS
• Understanding of hospitality KPIs
• Exposure to finance or accounting discussions
• Experience advising on technology stack decisions
• Familiarity with CRM systems
• Experience working cross-functionally with Product teams

Aufgaben

• Manage a portfolio of small to mid-sized hospitality customers
• Support customers from onboarding through to long-term expansion
• Improve operational workflows and reporting accuracy
• Drive revenue KPIs and performance visibility for operators
• Serve as the primary contact for product and integration questions
• Identify portfolio risks and opportunities to improve retention
• Coordinate smooth customer handovers with Sales and Onboarding
• Share customer feedback and product gaps with internal teams
• Maintain structured documentation within the HubSpot CRM
• Develop scalable processes and best practices for the team

Berufserfahrung

AusbildungWeitere Informationen zur Ausbildungsanforderung

Sprachen

Tools & Technologien