Beschreibung

As a Customer Success Manager at n8n, you will focus on building strong relationships with strategic customers, ensuring smooth onboarding and maximizing their use of the platform. This role involves addressing challenges, driving expansion opportunities, and collaborating with various teams to enhance the overall customer experience.

Anforderungen

• •Customer Success experience managing a book of business
• •Curiosity and intelligence in understanding customer motivations
• •Technical ability to build workflows in n8n or similar tools
• •Commercial acumen in driving upsells and cross-sells
• •Strong soft skills in building customer relationships
• •Experience in process design for CS tooling and automations
• •Technical background with technical stakeholders
• •Enterprise experience working with large customers in SaaS
• •Growth mindset with adaptability and coachability

Aufgaben

• •Own a book of business for strategic customers
• •Ensure successful onboarding and effective adoption of n8n
• •Conduct kick-off calls, QBRs, and renewals with professionalism
• •Proactively address challenges and manage escalations
• •Maintain strong communication with customers
• •Build and optimize playbooks and workflows for customer engagement
• •Design processes and programs to enhance customer success delivery
• •Share insights and best practices to improve team performance
• •Identify upsell and cross-sell opportunities for expansion and renewal
• •Collaborate with Account Executives on account plans for customer growth
• •Contribute to maintaining enterprise NRR of approximately 120%
• •Partner with Support, Solutions Engineering, and Product to resolve customer issues
• •Provide structured feedback to product teams for roadmap priorities
• •Lead or contribute to cross-functional projects to enhance customer experience

Tools & Technologien

Benefits