Beschreibung

In this role, you will be the backbone of B2B operations, managing orders and ensuring a premium customer experience. Your day-to-day responsibilities will involve proactive communication, problem-solving, and collaboration with teams to enhance service efficiency.

Anforderungen

• •Experience from a customer-facing role
• •Attention to detail and task prioritization
• •Comfort with modern IT infrastructure and Excel/Sheets
• •Empathetic communication and teamwork skills
• •Business fluent in French and English
• •Self-driven and problem-solving mindset

Aufgaben

• •Manage the end-to-end B2B order process
• •Provide account support and handle product claims
• •Process complex invoicing using Salesforce and D365
• •Serve as the primary contact for B2B customers and internal partners
• •Communicate proactively to build trust and deliver excellent service
• •Clarify open questions and resolve issues with customers
• •Own market KPIs and dashboards, ensuring SLAs are met
• •Prioritize and distribute cases to maintain execution speed
• •Collaborate with stakeholders to align priorities and resolve bottlenecks
• •Identify recurring service issues through market data analysis
• •Perform root-cause reviews to suggest process improvements
• •Diagnose and document solutions for out-of-process cases
• •Codify learnings as best practices for team growth

Tools & Technologien