0123 AM GmbH & Co KG
Operations and Customer Quality Engineer(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Alzenau
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DEDematic GmbH (ILD-D)
Customer Service Quality Manager EMEA(m/w/x)
Kahl am Main
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Driving quality excellence in customer service, spare parts, and supply chain for a global manufacturing firm. Bachelor's degree and 5+ years in quality management required. Global opportunities, pay transparency.
Anforderungen
- Bachelor’s degree in technical discipline
- 5+ years in quality/supplier quality and service quality, 2+ years in managerial position
- International QM certification for Quality Manager
- National QT certification for Manufacturing Quality Supervisor
- Lean SixSigma Green Belt preferred
- Proven track record managing quality assurance in manufacturing
- Strong knowledge of quality basics (7Q tools, 8D reports)
- Strong knowledge of QMS principles, ISO 9001, GMP, or relevant standards
- Proficiency in technical documentation and quality tools/methods (SPC, MSA, Technical Drawings)
- Excellent analytical and problem-solving skills
- Advanced communication, presentation, and organizational skills
- Strong leadership abilities with stress management capacity
- Advanced MS Office skills; CAQ systems and ERP (SAP) knowledge is a plus
- Proficient in local language and English (C1 for QM, B2 for MQS)
Aufgaben
- Drive quality excellence in customer service lifecycle
- Ensure consistent customer experience through robust processes
- Build cross-functional networks for customer feedback and service insights
- Address quality topics related to spare parts
- Emphasize preventive quality management and continuous improvement
- Lead a team of quality engineers across EMEA
- Align strategic objectives with EMEA quality and LSS goals
- Embed quality mindset across the LSS organization
- Coach and mentor quality team members in problem-solving
- Analyze quality performance using advanced data analytics
- Identify systemic issues and improvement opportunities
- Facilitate structured problem-solving activities and Root Cause Analysis
- Implement and follow up on corrective and preventive actions
- Ensure robust quality processes for spare parts
- Define and maintain quality standards and KPIs
- Identify and resolve non-conforming parts and service issues
- Collaborate with Supplier Quality and Procurement teams
- Monitor supplier performance and support audits
- Represent customer voice within the organization
- Translate customer feedback into improvement actions
- Resolve complex quality issues with cross-functional teams
- Ensure compliance with internal and regulatory standards
- Support internal and external audits
- Provide regular updates on quality performance and initiatives
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- local – fortgeschritten
Tools & Technologien
- 7Q tools
- 8D reports
- ISO 9001
- GMP
- SPC
- MSA
- Technical Drawings
- MS Office
- CAQ systems
- ERP
- SAP
Benefits
Karriere- und Weiterentwicklung
- Career Development
Attraktive Vergütung
- Pay Transparency
Workation & Sabbatical
- Global Opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Dematic GmbH (ILD-D) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DEDematic GmbH (ILD-D)
Customer Service Quality Manager EMEA(m/w/x)
Kahl am Main
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Driving quality excellence in customer service, spare parts, and supply chain for a global manufacturing firm. Bachelor's degree and 5+ years in quality management required. Global opportunities, pay transparency.
Anforderungen
- Bachelor’s degree in technical discipline
- 5+ years in quality/supplier quality and service quality, 2+ years in managerial position
- International QM certification for Quality Manager
- National QT certification for Manufacturing Quality Supervisor
- Lean SixSigma Green Belt preferred
- Proven track record managing quality assurance in manufacturing
- Strong knowledge of quality basics (7Q tools, 8D reports)
- Strong knowledge of QMS principles, ISO 9001, GMP, or relevant standards
- Proficiency in technical documentation and quality tools/methods (SPC, MSA, Technical Drawings)
- Excellent analytical and problem-solving skills
- Advanced communication, presentation, and organizational skills
- Strong leadership abilities with stress management capacity
- Advanced MS Office skills; CAQ systems and ERP (SAP) knowledge is a plus
- Proficient in local language and English (C1 for QM, B2 for MQS)
Aufgaben
- Drive quality excellence in customer service lifecycle
- Ensure consistent customer experience through robust processes
- Build cross-functional networks for customer feedback and service insights
- Address quality topics related to spare parts
- Emphasize preventive quality management and continuous improvement
- Lead a team of quality engineers across EMEA
- Align strategic objectives with EMEA quality and LSS goals
- Embed quality mindset across the LSS organization
- Coach and mentor quality team members in problem-solving
- Analyze quality performance using advanced data analytics
- Identify systemic issues and improvement opportunities
- Facilitate structured problem-solving activities and Root Cause Analysis
- Implement and follow up on corrective and preventive actions
- Ensure robust quality processes for spare parts
- Define and maintain quality standards and KPIs
- Identify and resolve non-conforming parts and service issues
- Collaborate with Supplier Quality and Procurement teams
- Monitor supplier performance and support audits
- Represent customer voice within the organization
- Translate customer feedback into improvement actions
- Resolve complex quality issues with cross-functional teams
- Ensure compliance with internal and regulatory standards
- Support internal and external audits
- Provide regular updates on quality performance and initiatives
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- local – fortgeschritten
Tools & Technologien
- 7Q tools
- 8D reports
- ISO 9001
- GMP
- SPC
- MSA
- Technical Drawings
- MS Office
- CAQ systems
- ERP
- SAP
Benefits
Karriere- und Weiterentwicklung
- Career Development
Attraktive Vergütung
- Pay Transparency
Workation & Sabbatical
- Global Opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Dematic GmbH (ILD-D) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Dematic GmbH (ILD-D)
Branche
Manufacturing
Beschreibung
Das Unternehmen ist ein weltweit führender Anbieter für Logistikautomatisierung und liefert als System-Integrator die gesamte Leistungspalette.
Noch nicht perfekt?
- 0123 AM GmbH & Co KG
Operations and Customer Quality Engineer(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAlzenau - Dematic Services GmbH
EMEA Spare Parts Operations Leader(m/w/x)
Vollzeitnur vor OrtSeniorHeusenstamm - Dematic Services GmbH (ILD-D-SRV)
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Vollzeitnur vor OrtManagementHeusenstamm - KION Group
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Vollzeitnur vor OrtJuniorAschaffenburg - Alcon
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Vollzeitnur vor OrtManagementFreiburg im Breisgau, Aschaffenburg