Customer Service Manager (m/w/x)

Ettlingen, Frankenthal (Pfalz), Zell (Mosel)

Vollzeitmit HomeofficeSenior

Jetzt bewerben

Nejo KI-Zusammenfassung

Managing customer service for responsible packaging solutions in nutrition, health, and wellness. 7+ years in CS/Supply Chain with people management skills required. Daily customer interaction and technical product explanation.

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Anforderungen

At least 7 years' experience in Customer Service/Supply Chain
Very good English and German language skills
People management skills
Fully operational knowledge of CS, SC, logistics/warehouse processes
Experience with technical products requiring explanation
Uncompromising customer service mindset
Distinctive analytical power and practical creativity
Working knowledge of customer service software, databases, and tools like Power BI
BS degree in Business Administration or related field preferred
Excellent analytical, problem solving, organizational skills
Ability to think strategically and lead teams
Solid organizational skills, attention to detail, multi-tasking
Ability to work independently and handle multiple projects
Ability to influence, motivate, and mobilize stakeholders and peers

Aufgaben

Lead Customer Service Representatives to support a customer-centric organization
Build customer loyalty by managing the customer experience
Take ownership of customer expectations and provide innovative service solutions
Convey Supply Chain strategy to customers and sales
Understand Sales and Supply Chain strategy to support business development
Improve customer service experience and facilitate organic growth
Follow customer issues through to resolution
Participate in developing, implementing, and launching market and product strategies
Ensure profitability and negotiate intercompany prices
Provide disciplinary and functional leadership for Customer Service teams
Support professional development for Customer Service teams
Support Sales Managers and Key Account Managers with cost calculations
Oversee key new customer projects from conception to market launch
Monitor project progress internally and externally to ensure deadlines
Collaborate with technical departments to meet deadlines
Ensure compliance with legal requirements, including German Customs laws
Assist in preparing the annual sales budget
Prepare monthly forecasts based on invoiced items and order book
Create and update sales bridge analyses
Prepare cost calculations for long-term supplier declarations
Maintain an 'ease of doing business' environment
Collaborate with other functions on escalated customer issues
Review internal/external complaints and identify trends
Ensure corrective actions are communicated internally and externally
Build organizational capability through recruitment, development, and retention
Conduct robust performance reviews
Set clear annual objectives
Create a culture of accountability and focus on excellence
Drive customer satisfaction and a customer-centric mindset
Engage with stakeholders from other functions to share strategies
Manage interfaces with other functions
Connect with Sales leadership for consistent Supply Chain strategies
Align Supply Chain strategies with market needs and business priorities

Berufserfahrung

7 Jahre

Ausbildung

Bachelor-Abschluss

Sprachen

Englisch – verhandlungssicher

Deutsch – verhandlungssicher

Tools & Technologien

Power BI

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens Amcor erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei Amcor

Über das Unternehmen

ManufacturingEttlingen

Das Unternehmen ist der globale Marktführer in der Entwicklung und Produktion verantwortungsvoller Verpackungslösungen für verschiedene Materialien.

amcor.com

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