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CECelonis

Client Value Partner - Pharma/Chemicals(m/w/x)

München
Vollzeitmit HomeofficeSenior
AI/ML

Driving process intelligence transformations for Pharma/Chemicals clients with AI-driven insights. 10+ years in customer success or strategy consulting required. Company equity and generous PTO.

Anforderungen

  • Minimum 10 years relevant experience in customer success, strategy consulting, or related Pharma/Chemicals industry
  • Strong experience driving large scale transformation programs, process re-engineering, and implementations
  • Experience with AI-based transformation (strong plus)
  • Deep exposure and experience with successful change management practices
  • Ability to navigate large global organizations with persuasion power
  • Knows how to work with internal resources to design, pitch, and sell opportunities
  • Natural and consultative approach engaging senior executives
  • Strong team player inspiring with patient, entrepreneurial leadership
  • Project management: ability to organize multiple streams
  • Strong communication skills
  • Self-motivated, proactive team player
  • Able to thrive in fast-paced, collaborative, ambiguous environments

Aufgaben

  • Lead customer success as a trusted advisor
  • Engage C-level executives to define long-term vision
  • Mobilize Celonis resources for customer transformation
  • Drive measurable business impact across processes
  • Accelerate platform adoption
  • Champion transformational initiatives and innovation
  • Develop and maintain strong stakeholder relationships
  • Embed Celonis into customer strategic objectives
  • Ensure engagements are properly staffed
  • Mentor customers on organization design
  • Mentor customers on Center of Excellence maturation
  • Mentor and coach team members
  • Provide guidance and support to team members
  • Offer feedback on team performance
  • Manage the end-to-end customer value journey
  • Influence key customer stakeholders
  • Establish Celonis program roadmap
  • Establish detailed value plans
  • Resolve customer escalations
  • Orchestrate internal teams efficiently
  • Internalize customer strategy and targets
  • Drive Celonis delivery alignment to strategy
  • Support customers in solving business-critical problems
  • Drive value realization and adoption within accounts
  • Ensure high-quality, on-time project completion
  • Ensure client satisfaction
  • Meet usage and adoption targets
  • Organize and lead customer advisory boards
  • Address industry-specific challenges and innovations
  • Gather insights to improve products and services
  • Act as the voice of the customer internally
  • Ensure alignment of product development with industry needs
  • Collaborate on advocacy strategies
  • Drive customer presence at key events
  • Serve as a Celonis leader at conferences
  • Serve as a Celonis leader at webinars
  • Contribute to published thought leadership
  • Collaborate on innovation or new asset development
  • Contribute to playbooks for the value engineering team
  • Contribute to resources for the value engineering team
  • Contribute to tools for the value engineering team

Berufserfahrung

  • 10 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischverhandlungssicher

Benefits

Mehr Urlaubstage

  • Generous PTO

Flexibles Arbeiten

  • Hybrid working options

Attraktive Vergütung

  • Company equity (RSUs)

Sonstige Vorteile

  • Comprehensive benefits
  • Inclusion and belonging programs

Großzügige Elternzeit

  • Extensive parental leave

Sinnstiftende Arbeit

  • Dedicated volunteer days

Gesundheits- & Fitnessangebote

  • Gym subsidies

Mentale Gesundheitsförderung

  • Counseling
  • Well-being programs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Celonis erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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