SAP
Client Delivery Manager - Sovereign Cloud Delivery(m/w/x)
Vollzeitnur vor OrtSenior
Berlin, St. Leon-Rot
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
Nejo KI-Zusammenfassung
Managing SAP Cloud customer onboarding and continuous service delivery. Project management fundamentals and cloud business understanding required. 4-day work week, company car for private use.
Deine Match-Analyse
von deinem Karriere-Agenten
Warum dieser Job zu dir passt
Mögliche Lücken
Tipps für deine Bewerbung
Anforderungen
- Excellent customer focus, networking, and relationship building
- Knowledge of logistic or finance business processes
- Project Management Fundamentals
- Infrastructure know-how and technical understanding
- Understanding of Cloud business and SAP Cloud models/solutions/operation processes
- Understanding of escalation handling and procedures
- Willingness to undergo governmental security clearance process
- Bachelor’s degree or equivalent in Business Administration, Computer Science, Technical Engineering, Economics or related field
Aufgaben
- Serve as primary point of contact for SAP Cloud Customers
- Drive end-to-end customer engagement from signature onwards
- Manage customer onboarding
- Manage continuous service delivery
- Initiate release and maintenance projects
- Provide architecture and governance coaching
- Manage customer relationships
- Initiate customer renewals
- Maintain customer satisfaction through issue mitigation
- Manage customer escalations
- Build strong relationships with key customer stakeholders
- Help customers maximize partnership value with SAP
- Bear commercial responsibility for customer engagements
- Create upsell opportunities
- Conduct service and business planning meetings
- Understand customer business needs
- Explain SAP's overall cloud strategy and portfolio
- Ensure adoption of S/4HANA and cloud standardization
- Drive transformation towards SAP Cloud Solutions
- Conduct regular business review meetings to discuss service quality
- Act as single point of contact for service and support requirements
- De-escalate critical customer situations
- Ensure feedback loop into operations teams
- Plan and manage customer release and maintenance activities
- Establish a customer IT calendar
- Manage service/project delivery according to scope, budget, and milestones
- Support delivery/operations teams in driving root cause analysis
- Identify upsell opportunities
- Collaborate with sales to ensure upsell and renewal
- Participate in deal review meetings
- Enable and ensure customer satisfaction surveys
- Drive and review SLA service credit cases
- Support commercial change requests
- Provide overview of sizing/pricing for upcoming change requests
Berufserfahrung
5 - 7 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
SAP Cloud
Benefits
Weiterbildungsangebote
- Constant learning
- Skill growth
Sonstige Vorteile
- Great benefits
- Accessibility accommodations
Mentoring & Coaching
- Team growth support
Lockere Unternehmenskultur
- Culture of inclusion
Gesundheits- & Fitnessangebote
- Focus on health and well-being
Flexibles Arbeiten
- Flexible working models
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei SAPÜber das Unternehmen
SA
ITSt. Leon-Rot
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Wie gut ist dein Lebenslauf?
Nejo bewertet ihn, und bringt ihn danach gemeinsam mit dir in Bestform.
Du hast noch keinen Lebenslauf?
Noch nicht perfekt?
- SAPSAP S/4HANA Architect & Technical Service Manager - Sovereign Cloud Delivery Germany(m/w/x)Vollzeitnur vor OrtSeniorBerlin, St. Leon-Rot
- SAPPrincipal Basis Expert - Sovereign Cloud Delivery(m/w/x)Vollzeit/Teilzeitnur vor OrtSeniorBerlin, St. Leon-Rot
- SAPSenior Basis Consultant Sovereign Cloud Delivery(m/w/x)Vollzeit/Teilzeitnur vor OrtSeniorBerlin, St. Leon-Rot
- SAP(Senior/Expert) SAP S/4HANA (Basis) Engineer - Sovereign Cloud Delivery(m/w/x)Vollzeitnur vor OrtBerufserfahrenBerlin, St. Leon-Rot