Chanel Switzerland
Boutique Director(m/w/x)
Vollzeitnur vor OrtSenior
Zürich
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
CHCHANEL
CHANEL & moi – Les Ateliers Manager(m/w/x)
Zürich
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Leading a team in luxury fashion aftersales ateliers, collaborating on service plans and talent development. Significant retail and management experience (5-6 years) required; aftersales knowledge a plus. Involvement in CHANEL & moi program.
Anforderungen
- Significant retail and management experience (at least 5/6 years)
- Leadership and ability to share purpose
- Strong fashion and product consciousness
- Knowledge of aftersales is a plus
- Excellent relational skills and coaching attitude
- Strong attention to client experience and luxury service
- Capacity to handle complex situations with diplomacy
- Willingness to share knowledge and know-how
- Organization, rigor, sense of priorities, and leadership
- Solution-oriented
- Analytical skills
- Fluency in English and German
Aufgaben
- Manage and lead the team effectively
- Collaborate with regional and local aftersales teams to implement plans
- Recruit, onboard, and develop team members with empathy
- Set objectives and provide regular feedback for performance
- Support team growth through coaching and guidance
- Allocate work among team members
- Guide customers through the repair journey with personalized service
- Handle complex situations diplomatically to enhance customer satisfaction
- Act as an ambassador for CHANEL’s service excellence
- Conduct engaging tours of CHANEL & moi Les Ateliers
- Work with marketing and learning teams to enhance client experience
- Coordinate repair flows with various stakeholders
- Oversee repair operations and ensure quality control
- Drive operational optimization for repair processes
- Ensure availability of necessary equipment and tools
- Monitor product flows and consolidate repair data
- Coordinate with boutique teams on after-sales topics
- Act as a repair ambassador internally and externally
- Lead morning briefings on CHANEL & moi and aftersales services
- Share technical knowledge with team members
- Report insights and KPIs to management
- Identify improvement areas and implement action plans
Berufserfahrung
- 5 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens CHANEL erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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CHCHANEL
CHANEL & moi – Les Ateliers Manager(m/w/x)
Zürich
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Leading a team in luxury fashion aftersales ateliers, collaborating on service plans and talent development. Significant retail and management experience (5-6 years) required; aftersales knowledge a plus. Involvement in CHANEL & moi program.
Anforderungen
- Significant retail and management experience (at least 5/6 years)
- Leadership and ability to share purpose
- Strong fashion and product consciousness
- Knowledge of aftersales is a plus
- Excellent relational skills and coaching attitude
- Strong attention to client experience and luxury service
- Capacity to handle complex situations with diplomacy
- Willingness to share knowledge and know-how
- Organization, rigor, sense of priorities, and leadership
- Solution-oriented
- Analytical skills
- Fluency in English and German
Aufgaben
- Manage and lead the team effectively
- Collaborate with regional and local aftersales teams to implement plans
- Recruit, onboard, and develop team members with empathy
- Set objectives and provide regular feedback for performance
- Support team growth through coaching and guidance
- Allocate work among team members
- Guide customers through the repair journey with personalized service
- Handle complex situations diplomatically to enhance customer satisfaction
- Act as an ambassador for CHANEL’s service excellence
- Conduct engaging tours of CHANEL & moi Les Ateliers
- Work with marketing and learning teams to enhance client experience
- Coordinate repair flows with various stakeholders
- Oversee repair operations and ensure quality control
- Drive operational optimization for repair processes
- Ensure availability of necessary equipment and tools
- Monitor product flows and consolidate repair data
- Coordinate with boutique teams on after-sales topics
- Act as a repair ambassador internally and externally
- Lead morning briefings on CHANEL & moi and aftersales services
- Share technical knowledge with team members
- Report insights and KPIs to management
- Identify improvement areas and implement action plans
Berufserfahrung
- 5 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens CHANEL erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
CHANEL
Branche
Fashion
Beschreibung
Das Unternehmen CHANEL legt Wert auf eine inklusive Kultur, die persönliches Wachstum fördert und zur kollektiven Weiterentwicklung beiträgt.
Noch nicht perfekt?
- Chanel Switzerland
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