Business Transformation Solution Architect(m/w/x)

Beschreibung

You will act as a strategic advisor, bridging the gap between technical solutions and executive business goals to drive large-scale digital transformations for key clients.

Anforderungen

• •Experience integrating AI into work processes
• •Experience in business transformation or SaaS
• •Understanding of ServiceNow and business functions
• •Strategic mindset linking technology to outcomes
• •Innovative self-starter with execution passion
• •Exceptional communication and trust-building skills
• •10+ years Enterprise Business Transformation experience
• •10+ years of Customer Success experience
• •5+ years combined software solution experience
• •Track record in Transformation Success solutions
• •Experience in SaaS product and change management
• •Strong business and financial acumen
• •Executive presence and strong communication skills
• •Excellent people and leadership skills

Aufgaben

• •Advise customers on aligning ServiceNow capabilities with business priorities
• •Design tailored success and advisory solutions
• •Ensure product adoption and value realization
• •Guide executives on governance and change management
• •Collaborate cross-functionally to ensure impactful customer journeys
• •Help customers build internal maturity for sustainable outcomes
• •Lead end-to-end engagements for complex transformation opportunities
• •Engage sales leaders and partners on transformation proposals
• •Execute internal engagement plans for prioritized customer accounts
• •Analyze customer needs to influence positive sentiment
• •Champion enablement activities for the Customer Excellence Group
• •Provide insights during quarterly business reviews
• •Refine high-quality sales enablement content
• •Support talent acquisition and enablement for key teams
• •Develop best practice assets and prescriptive sales plays
• •Support strategic engagements and business value generation
• •Drive ServiceNow Impact penetration in top accounts
• •Capture unique business needs to inform product strategy
• •Coordinate go-to-market and customer adoption plans
• •Develop customer references and success spotlights
• •Act as a trusted expert in high-stakes conversations
• •Cultivate C-suite relationships to inform method development
• •Lead cross-functional teams to optimize advisory offerings

Tools & Technologien